Bivvy Pet Insurance Reviews | Read Customer Reviews of bivvy.com

Bivvy Pet InsuranceReviews of bivvy.com

4.73,797 reviews
Insurance
5910 Mineral Point Road, Madison, Wisconsin

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Bivvy Pet Insurance

About Bivvy Pet Insurance

Bivvy is pet insurance done right, at a price you can afford. Because Bivvy was created by pet owners who wanted a better option for themselves, it's designed to help us take care of our furry friends at the lowest cost for pet insurance. Protect your dog or cat just like so many others are doing with Bivvy. Plan details vary a bit by state, but it only costs $15/month or less! You can use Bivvy at any vet office: you choose where you go, and Bivvy reimburses you for covered events. Learn more at Bivvy.com

Bivvy Pet Insurance (bivvy.com) has 3,797 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: bivvy.com
Website: bivvy.com
Category: Insurance
Location: Madison, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bivvy Pet Insurance reviews

Showing 102 reviews with 3 stars · Clear filters

Fayette D.
Jul 28, 2022
I had to sign Ellie Rose up twice
I had to sign Ellie Rose up twice. had made the premium amount due of $22.00, gave bank info, but for some reason it never went through, nor was the payment deducted from my account. I was finally able to make connections with one of your representatives who worked with me too redo it all. To date, the amount of $22.00 premium has not been deducted.
Response from Bivvy Pet InsuranceJul 29, 2022
Hi Fayette, we're sorry to see you're having trouble. We work hard to make our sign up process quick and easy. We appreciate your feedback and will pass along your concerns to our Customer Care team to resolve this issue. Thank you so much for all your patience and loyalty! We're here to support you. Please don't hesitate to reach out if you have any further issues at [email protected] or give us a call at 855.434.3744. https://bivvy.com/
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Sky D.
Jul 14, 2022
This is a average experience
This is a average experience. Not so good but not bad either.i like the over all idea.
Response from Bivvy Pet InsuranceJul 15, 2022
Hi Sky, thank you for your feedback! We're so thankful for your loyalty and your time. If you have any suggestions for how we could improve the Bivvy experience, we'd love to hear them! https://bivvy.com/
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Joann H.
Jul 10, 2022
never known an insurance company where…
never known an insurance company where you have to pay then they reimbuse you back this sounds kinds like a scam i already notified my bank plus my lawyer to check this out sounds fishy to me
Response from Bivvy Pet InsuranceJul 11, 2022
Hi Joann, thanks for your feedback! Despite your concerns however, Bivvy works hard to offer pet parents affordable coverage for accidents and illnesses. Our right-sized insurance is brought to you by CUMIS Insurance Society, Inc. which is over 55 years old and part of a financially strong insurance group that has been serving hardworking people for over 80 years. While you may think we sound sketchy in the eyes of our reimbursement process, we can assure you we’re not a scam. https://bivvy.com/
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Karry G.
Jun 30, 2022
It seems like a better priced option
It seems like a better priced option
Response from Bivvy Pet InsuranceJul 1, 2022
Hi Karry, thanks for the nice review! We're glad to see you're enjoying our affordable coverage. Thank you for you loyalty! https://bivvy.com/
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Jane K.
Jun 26, 2022
First try incomplete, had to call, 2nd try easy
The first time I tried to sign up there was a gliche on the website - the info went through and so did my payment info but the policy never came up, just kept trying to load. I had to wait until they were open to call and make sure I wouldn't end up with double payments if I tried again. It never did go through so I signed up a few days later when I had time to do it again. The second time it was quick and easy and worked fine. Apparently others had same issue i did since the rep on phone was familiar with the problem I had first time around.
Response from Bivvy Pet InsuranceJun 28, 2022
Hi Jane, we're sorry to see that you have similar issues with our sign up process but thank you so much for your patience! We are truly overjoyed you have chosen to become a part of the Bivvy family. We're happy to welcome you and and Bambi! https://bivvy.com/
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Joy R.
Jun 24, 2022
Bivvy premiums frustration
Really frustrated with Bivvy right now. My credit card was scanned so I had to change my credit card. Three months later they are still using the old credit card. It is not easy to update payment options on their site. Asked if they were going to run the premium on the new card and 30 days later is still pending. Thinking about cancelling because of their inability to get the job done. Not to mention they are very rude when you make inquiries. The claims processing seems to work fine.
Response from Bivvy Pet InsuranceJun 24, 2022
Hi Joy, we're sorry to see that you're disappointed in our service. We would love to try and help you further! Please either send us an email at [email protected] or give us a call at 855.434.3744. We will pass your name along to our Customer Care team so they will expect to hear from you and be aware of your feedback. Thank you for your patience and loyalty! https://bivvy.com/
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Charlene D.
Jun 24, 2022
Quick and fast
Quick and fast. Easy to do.
Response from Bivvy Pet InsuranceJun 24, 2022
Hi Charlene, thank you for the review! We're glad you enjoyed our quick and fast service! We work hard to make your life easy. https://bivvy.com/
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Janet B.
Jun 13, 2022
Had a hard time signing up
Had a hard time signing up. I think I eventually had to use a different browser.
Response from Bivvy Pet InsuranceJun 14, 2022
Hi Janet, we're sorry to see that you had some troubles signing up, Regardless, we are so happy to welcome you to the Bivvy family! Please don't hesitate to contact us if you have any continued troubles at [email protected] or 855.434.3744. https://bivvy.com/
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