Bivvy Pet InsuranceReviews of bivvy.com

Response from Bivvy Pet InsuranceAug 4, 2022

Hi Beth, we're sorry to see that you're disappointed with the accessibility of your policy. We can help clear up any sort of confusion right now! If you'd like us to send you a copy of your policy, please send us an email at [email protected] so we can get that out to you as soon as possible. Here are a few steps to get access to your policy on your own. Login to your Bivvy account here: https://bivvy.com/login. Once you've logged in, under the "Policies & Claims" tab, you should be able to scroll until you find "View Policy Documents". Click that and then once you're there, you have the option to download and print any document of your policy you'd like. In terms of your payment info, please give us a call at 855.434.3744. so we can help you further! Regardless, we will pass along your concerns to our Customer Care team so they have you on their radar. Thank you for your patience and loyalty! https://bivvy.com/

Response from Bivvy Pet InsuranceJul 25, 2022

Hi Tonya, we're sorry to see you're having trouble signing in! We'd love to help you and truly appreciate your feedback. We can certainly pass along your concerns to our Customer Care team and bring this suggestion up with our IT department. Thank you for the review! https://bivvy.com/

Response from Bivvy Pet InsuranceJul 25, 2022

Hi Alan, we're sorry to see you're having trouble! We'd love to help you. You can get ahold of us at 855.434.3744. We will also pass along your concerns to our Customer Care team so they could contact you as well! You can also reach us by email at [email protected] if you have any further questions or concerns. https://bivvy.com/

Response from Bivvy Pet InsuranceJul 7, 2022

Hi Sharon, we're sorry to see that you're disappointed and seemed to have trouble. Regardless, we are so glad you were able to figure it out. Please don't hesitate to contact us if you have any further difficulties. We'd love to help you! We will send in your information and feedback to our customer care team so you get the support you need. You can contact us at 855.434.3744. or send us an email at [email protected]. Thank you for your patience and loyalty! https://bivvy.com/

Response from Bivvy Pet InsuranceJul 5, 2022

Hi Cindy, we're sorry to see you were having trouble. We'd love to help you further and give you the support you need! You can either send us an email at [email protected] or give us a call at 855.434.3744. We also do disclose you will be charged the monthly premium immediately during the sign up process. As for vets, we reimburse pet parents directly which means you have the freedom to go to the vet you feel most comfortable with or that’s most convenient to you in an emergency. Your vet doesn’t have to accept insurance, or even know you’re covered, for your insurance to work. We skip the hassle of insurance cards and networks and give our pet parents the power to choose their vet. Regardless of all these answers, we will continue to pass along your concerns to our customer care team. Please don't hesitate to reach out to us if you have any further questions, comments, or concerns! We are here to help! https://bivvy.com/

Response from Bivvy Pet InsuranceJun 9, 2022

Hi Brittney, we're sorry to see that you're disappointed, but we do disclose our waiting periods on our website and during the sign up process. We just double checked your waiting period standings right now and it is 14-days for accidents and 30-days for illnesses. We work hard to be transparent about our coverage. Please reach out if we can help you further! https://bivvy.com/

Response from Bivvy Pet InsuranceJun 7, 2022

Hi Patricia, we're sorry to see that you're disappointed. But we'd truly love to answer any questions you may have and offer coverage to Guapo, your furry friend! Please don't hesitate to call us at 855.434.3744 or send us an email at [email protected]. We will pass your name along to our Customer Care team. We look forward to hearing from you! https://bivvy.com/

Response from Bivvy Pet InsuranceMay 31, 2022

Hi Perry, we’re sorry to see you’re disappointed but we can certainly help you gain more clarity! We’ve been sending welcome emails to your Gmail address on file from [email protected]. If you’re not seeing our messages, please let us know! You can log in to your Bivvy pet parent account at any time to review your policy documents and open a claim. With Bivvy you can go to any vet, so Arshee won’t receive a traditional insurance card. Instead, after you take Arshee to the vet of your choice, you simply upload a copy of your itemized vet bill to your online Bivvy pet parent account to open a claim. If you have any additional questions, please send us an email at [email protected] or give us a call at 855.434.3744. Our friendly team of pet parents is here to help!