Muhammad Asghar Ali S.
I purchased a subscription expecting…
I purchased a subscription expecting high-quality learning resources, but unfortunately, the content did not meet my expectations. Much of the material was basic and similar to information that is freely available on the internet. Another major concern was the customer service. I contacted support regarding my issues, but I did not receive a timely response, which made the overall experience even more disappointing. It seemed that customer concerns were not being adequately addressed. Additionally, after purchasing the subscription, I discovered that access to the AI tutor required an extra payment. This was not clearly communicated beforehand and felt misleading, as I had expected it to be included with the subscription. In my opinion, this pricing approach is disappointing and may leave customers feeling that they are being encouraged to spend more than initially expected. Overall, based on my experience, I do not believe the subscription provides good value for money, especially considering that comparable learning materials can be found from free online sources.
Response from BitesyJun 30, 2026
Hi there, I apologize for the inconveniences faced and thank you for the extensive feedback. I would like to note that our support team responds to all inquiries in the span of ~20 minutes - it's important to note that our support inbox is located at [email protected] Best wishes, Bitesy Team




