Hannah L.
Portable Milk Warmer Not Sustainable
The concept is excellent, but after just five uses, the device stopped holding a charge and now needs to stay plugged in constantly. Additionally, the product arrived heavily scratched.
Response from BisbeeBabyDec 10, 2024
Hi Hannah, we are very sorry that you've had problems with your Keddle. Our founder and support team have both tried to contact you via email and haven't had any luck. Hopefully we didn't end up in your spam :(. As a small business, it's very important that our products exceed expectations. We 100% inspect each Keddle at our Phoenix office before it ships to ensure it looks good and operates correctly. Please note that the Keddle does not turn off which means that if you don't charge it for 2+ weeks, it will run out of battery. It loses about 5% of it's battery charge each day even when it's not in use. We recommend charging the day before you need it to ensure it has a full charge. Once charged, you can warm up to 8 bottles on a single charge. Please contact us at your convenience so that we can fix any problems that you are having. Thank you Hannah.