BirdiesReviews of birdies.com

Non-existent customer service. If you place an order and the website is working properly and you are happy with the product when it arrives, then you will likely view the company favorably. However, if the website is glitching or you need to return/exchange an order it becomes a very frustrating experience. It is impossible to speak/email with a human. It's all automated and maddening. They are successful enough that they could afford proper customer service, but it seems like whoever is in charge would rather get as much money as they can while sacrificing customer care. Their products are too expensive to be slacking on the customer service end of things. They either need a complete overhaul or to just shut down- right now it's just a sham of a business.

WORST CUSTOMER SERVICE. Same problem other people are having. Never received shoes, and have been texting, calling, and emailing. No response from anyone.

Purchased a pair of shoes on final sale. When I tried them on the seam at top dug into my toe which became red and irritated. Emailed customer service who advised she would send problem to the quality team for solution. One week and 2 reminders later-they have ignored my emails and have not responded.

I had ordered a pair last year with no issue. Great shoes. So I decided to order another pair on 10 Aug. 3 weeks later I finally get a email saying they flag the address and that I needed to confirm the address with them. Address is confirmed and the promised to sent out last week ( the week end at Sep 6). I sent a follow up email since there is no tracking number yet. Customer service can't find my order. I had to sent proof of purchase to them. Then comes the highlight. They say it's been 8 days (more like close to a month) since I place the order and they will escalate the issue to whatever. Finally request a refund thru PayPal and waiting for them to respond

I reported to the BBB. Let's see what happens. Reported because over 2 months of no response to almost daily emails, useless on-hold chat for 8 hours- re: non-delivery of shoes.

Came here to leave a review and wasnt surprised to see so many people beat me to it. THE WORST costumer service. Made the mistake of ordering 4 pairs for my first order. They came and are huge. Not true to size. They are so big i cant even wear them without them falling off. Their customer service line is worthless - says your calling outside their business hours all day on week days. No one returns voice messages - which are your only option. The customer chat is non responsive as well. I did get a response via email where they said they were going to get back to me after figuring out an exchange and now nothing. Theyve stopped responding and ive had these shoes a month now. One look at their reviews and its clear this company sucks and it will fail.

Same problem other people are having. Never received shoes, and have been texting, calling, and emailing for over a month. No response from anyone. Will have to try and get my money back. Do not order from them.

Customer service scores a “0”. On my recent order of two pair of shoes, one of the pairs was not what I ordered. Someone had put a black pair of shoes in a Golden Oak box. I received a response initially after I sent supporting pictures but have heard nothing since. Very disappointing since the shoes were a gift for my daughter. I have sent numerous texts, emails and tried calling for almost one month now. This is the fifth pair bought in the past year. I don’t care how great the shoe is, they have lost a customer!