BirdiesReviews of birdies.com

Ordered goods on 15/11/25. Had email to say out of stock on 24/11. Changed order then heard nothing else. Tried phoning 5/12, tried emailing them via 3 different email addresses but no reply at all. Finally had email to say order processed but no goods have arrived. It’s now 22/12 and too late for Christmas 😩

I’m incredibly disappointed with Birdies. I ordered a pair of black mules (Order #1499801-BD, purchased October 25, 2025) and tried to return them, but the process has been a complete nightmare. I’ve attempted to reach customer service through every channel they offer—online chatbot, emails, and multiple phone calls—but no one responds. Worse, every time I called their customer service numbers ((801) 619-2187, (415) 213-2183, and (415) 263-9668), the line abruptly disconnected as if someone was hanging up on me. Since I couldn’t get help, I followed the return/exchange steps on my own, requested a larger size (9.5 instead of 9), and paid extra for a FedEx home pickup. FedEx never showed up, and Birdies still hadn’t responded. Birdies finally responded today and asked me to start the return. So now I’m stuck with shoes I can’t return, and they are asking me to pay for the return. At this point, I just want clear return instructions, a prepaid label, and a full refund to my original payment method—exactly as their policies claim. But the total lack of communication makes this feel unfair and frankly unacceptable. If Birdies doesn’t resolve this soon, I’ll be disputing the charge with my credit card company and filing a complaint with the Better Business Bureau. Save yourself the hassle—cute shoes aren’t worth this level of stress and silence!

Worst customer service I’ve experienced in a long time. I simply wanted to exchange the shoes for different size, however since the box was unusable (torn up during shipping) they wouldn’t even consider exchanging them. After wading my way through a chat with a computer, it said my issue was being turned over to customer service, I got a quick answer, no box no exchange. There is also no quality control as I ordered the same shoe in the same size of a pair I bought a year or so ago in a different color. Totally different fit. Very disappointed. Don’t bother with these people, there must a been a change in management or something, terrible!

I ordered that heron style shoe.I ordered these in pink. After less than three months of indoor wear, the ribbon at the back of both shoes are unraveling. Birdies indicated that that’s normal wear and tear of me putting my foot in and out of the shoe. If that’s normal wear and tear then there’s a big quality problem with this product. Won’t ever buy again.

Oh my goodness... I have only myself to blame here after hoping for a different experience my second time around. First time a couple of months ago: Received correct shoe as ordered. Needed a different size. All downhill from here. After literally a couple of hours and 20+ emails, finally disputed the bill. Note: as previous reviewers have mentioned, the email bounces back. Chat and text don't work. If you do happen to connect, I'm fairly certain it's AI. Fast forward to last week when I thought I'd try again. Silly me. Ordered The Blackbird - Oak Shimmer Suede - 9 - Received The New Starling, Black Leather, Size 8. I can, at least, give them credit for sending a pair of shoes, but that's where it ends. Since I can't reach anyone, looks like another disputed charge. Sigh. Order at your peril.

Their phone number doesn't accept calls. Their chat is disabled. Their email address is defunct. I purchased a pair of shoes that were cute but ran extremely small. I even paid for "free" returns/shipping. Trying to exchange them was an exercise in futility. They are not available in any way whatsoever. I think they are going out of business, so beware.

This company is a scam. I returned a pair of shoes for a refund and got the confirm and receipt from Happy Returns. I never saw a dime back. I emailed customer service for 6 months and kept being told that they would escalate a refund but it never happened. This scam on $120 shoes is truly outrageous. Avoid at all costs.

I rarely leave bad reviews but I am having the worst customer experience with Birdies I have ever had with online shopping. My order was supposed to be delivered several weeks ago. According to the records associated with my tracking #, my package was damaged during shipping and returned. Birdies never contacted me about this. I discovered this after my package never arrived and only after sending three separate emails did I finally get a response. They received the package and noted its damage but hadn’t replaced the item. I was told they wouldn’t do so without my permission. I wondered how they would find out my preference having never contacted me. I digress. I said, yes! I would very much like to receive what I have paid for and please expedite the shipping at no cost. They said they would and I never heard back from them regarding a new tracking number. That was last week. This morning I reached out for an update. They had no record of this conversation and asked for proof of my order details and the conversation, including the order number. I sent screen shots. Then THREE TIMES they emailed me responses saying they still could not locate my order info and asked for the same info I had already provided. Finally, after I copied and pasted a mile of email exchanges, they agreed to issue a refund. But here’s the thing! They never responded after I confirmed how I would like the refund issued, in fact they stopped responding at all. And the refund still hasn’t been issued.