michelle
Bait & Switch results in Disappointed Customers
I ordered a shirt as a gift when on social media. I clicked the design that was being advertised and placed my order. Time from ordering to receipt was extended. The wrong shirt was received - not only wrong color, it was a completely different pattern. Same as others when I reached out to them, was asked to provide photos. I also was not able to locate an order confirmation; they provided an order number when replying to my inquiry. They claim I ordered the shirt in white, which still leaves the reason for the completely different pattern a mystery. I asked about exchanging the shirt. While waiting for a reply, I ventured over to their website which boasts 'Free Exchanges and Returns', their 'Worry-Free Guarantee'. After reviewing their return and refund policy, I see that I will not be receiving either. I also thought this is an American company; it is not. Word of warning and lesson learned... Buyer Beware


