Deb
Two Boxes, Multiple Expired Products, and Wrong Items
Ordered two boxes - one in May 2026 and one in June 2026. May box arrived with a partially used perfume and an eye gel that expired in 2024. Emailed customer service. They selected products on their own accord and sent me a replacement box only to receive yet another expired product. Decided to try the June 2026 box (give them one last shot), and ended up receiving 3 incorrect products, as well as a product that expired 5 years ago (verified by the brand themselves)!!! I do NOT recommend this company at all!
Response from BirchboxJul 23, 2026
We're sorry to hear about your experience. Please know that all of our products regularly undergo quality control testing, and we take any concerns about product quality very seriously. If you haven't already, we encourage you to contact our Member Support team at [email protected] so we can investigate this further. If appropriate, we'd be happy to provide a replacement or refund as necessary. We'd also appreciate the opportunity to learn more about your experience. At this time, we haven't been able to locate an account or purchase associated with the information provided in your review. We'll be sending you a private message through Trustpilot to gather a few additional details so we can better assist you. Thank you again for sharing your experience. xo, Birchbox