Callie
Always Exceptional
Birchbox has always gone above and beyond with any issue big or small.

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!
Birchbox (birchbox.com) has 1,133 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Callie
Birchbox has always gone above and beyond with any issue big or small.
Dariya Y.
I bought very expensive earrings from you and they look nothing like what the ap pictured. I bought earring jackets and they always fit just right. This eating jacket photo is extremely misleading. It's impossible to put the things on. And they look super weird. Use a real model please.
Response from BirchboxNov 12, 2015
Hi Dariya, so sorry to hear about your trouble with the earrings! I'll definitely be passing along these feedback. In the meantime, if we can help you with a complimentary return, please don't hesitate to reach out at [email protected]. :)
Angela H.
I love everything about Birchbox. I truly feel they go above and beyond for their customers. From products videos to surprise discount codes to customer service, I have always had a very pleasant experience with the company. They are quick to resolve any issues and amazingly fast at getting my orders delivered. I recommend this company everyone I speak to!
Ashley W.
Fun products at a great price. Wonderful customer service.
Melissa T.
There have been a few issues lately with broken items in my monthly box and item missing from the Luxe Limited Edition box, but it is always sorted out eventually. Hopefully, things get back to the normal stellar quality again soon.
Response from BirchboxNov 12, 2015
Thanks for writing in, Melissa! So sorry for the recent trouble. We are working now to ensure your future orders arrive in perfect condition. :) If we can assist you with anything going forward, please don't hesitate to reach out.
Suzanne G.
Honestly! I did not know what to expect but have been so thrilled with my whole experience. Customer Service is fantastic!
Lindsey
I received my Birchbox subscription as a birthday gift two years ago. I kept it up because I loved getting a personalized box of beauty products each month. It was like a mini Christmas every month. I love shopping in the online Birchbox shop. My counter is full of items that I have purchased from Birchbox. They have awesome customer support. I'm always satisfied when I have to contact them with questions. I have and will continue to recommend Birchbox to my friends and family.
adrienne C.
These sample products are nice for some people, but would never use many of these items for myself. It was a nice idea but the selection for each monthly box was never what I would even consider trying or when I went to pick my box, it was all sold out. Not worth the price per box unless I could specifically select 5 or 6 items that I would actually use. Gave so many items away so would not have my daughter repurchase as a gift again for me. Sorry.
Response from BirchboxNov 12, 2015
Thanks for taking the time to write a review, Adrienne! If you do ever decide to subscribe again, please let us know! We'd be happy to help update your Beauty Profile to ensure you receive more items you love. :)