Birchbox Reviews | Read Customer Reviews of birchbox.com

Birchbox Reviews | Read Customer Reviews of birchbox.com

Birchbox reviews

1,133 approved reviews, newest moderated first

customer
May 13, 2026
Birchbox just got better after they…
Birchbox just got better after they stopped for a few months. There are way more full size and bigger samples now. Love it
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Loveli B.
May 13, 2026
I'm starting to enjoy my Birchbox so…
I'm starting to enjoy my Birchbox so much more.
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Valerie
May 13, 2026
less value, more money
not sure there is a real value any longer. I started with Birchbox when the boxes were 10.00 a month- today they are 20.00 or more. Finding samples that are dried out and unusable ( mascara, liquid eyeshadow), or perfume samples missing the perfume ( sm. spray sample)- receiving products already sent perhaps a year or two ago such as jade face roller, dry skin brush- i have been considering cancelling my membership on more than one occasion.
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Leighe anne D.
May 13, 2026
I get a lot of repeat items
I get a lot of repeat items, and some of the items I won’t use ( not very good). I get Ipsy bocces and allure boxes for about the same price and they have great products and they don’t repeat items.
Response from BirchboxMay 13, 2026
Thank you so much for taking the time to share your thoughts with us, although we're sorry you haven't been absolutely thrilled with all of your boxes. While we do occasionally bring back member favorites so longtime customers can restock products they love, and newer members can discover popular past selections, we of course want to make sure we are introducing fresh and exciting products each month, as helping our customers discover new favorites is at the heart of the Birchbox experience. We truly appreciate your feedback and will be sure to share your thoughts with our product team. Additionally, if you aren't already, we highly recommend customizing each box so you can self-select the exact items you would like to receive in your box for that month. Lastly, we’ve recently started sending monthly product surveys to gather input on the brands and products our customers would most like to see in future boxes. If you’d like to participate, we’d absolutely love to hear your suggestions! Thanks again for being part of the Birchbox Community, and for sharing your thoughts with us. We truly appreciate you!
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Lia A. Milton J.
May 13, 2026
This is my mail order membership
This is my mail order membership. I have been a member off and on since 2010
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customer
May 13, 2026
Great Customer Service
The customer service agent was super helpful in answering my questions and following up. I look forward to my Birchbox every month!
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customer
May 13, 2026
Love the variety and quality of the…
Love the variety and quality of the products.
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Long time M.
May 13, 2026
Treat yourself
I like that Birchbox provides a wide selection based on my preferences. Many of the products I can select are top quality. Th customization email allows me to choose what I want but if I forget or can't that month I know I will still get great items. I also like that I can purchase a larger version. I feel the description provided with each item is very helpful and I like that I can 'like' my favorites. The website is easy to navigate too. I still get excited to get my box each month even after many years.
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