LLOYD
It took them 3 weeks to provide my…
It took them 3 weeks to provide my product when their email told me of delays and said it would be 10 days due to the delays. Also was told I would receive a coupon for future purchases. No coupon received, even if I would order again. Should have issued a discount instead of a coupon on future purchases. Charged my card upon order placement. Should not charge until order has shipped. Poor way to run a company. Makes one wonder if the product is legit since customer service is not.
Response from BioRebalanceMar 14, 2024
Hi Lloyd Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced with your recent order. We understand how frustrating it can be to wait longer than expected for your purchase to arrive, and we're truly sorry for any inconvenience this may have caused you. We strive to provide timely and efficient shipping services, and we regret that we fell short of meeting your expectations on this occasion. We would very much appreciate the opportunity to make things right with you. Please reach out to us directly at [email protected] to discuss this further. Once again, we apologize for the inconvenience and appreciate your patience and understanding. Best regards Tanya