BioPlus Specialty PharmacyReviews of bioplusrx.com

This pharmacy has been nothing but trouble. My daughter has a chronic illness and I called for a week trying to get her new medication so it wouldn’t get worse. I was on the phone for hours and I got nothing but promises it was going to come. The day before it was supposed to arrive they tell me it’s out of stock even though I had been on the phone with them all day that day and no one told me that. Don’t use this company. You will never get your medication.

I had a very frustrating and unacceptable experience with this specialty pharmacy while trying to fill my mom’s medication. I called Wednesday morning (around 9–10 AM) as soon as we got the approval, and was told it would ship overnight for Thursday morning delivery. I was instructed to call later in the day for a tracking number. When I called back that afternoon, I was told there was no such prescription on file and no tracking number—apparently, I had "missed the shipping cut-off." How is that possible when I called early in the morning? They said a new order would be created and shipped for Thursday delivery. That night, a pharmacist called with additional questions and again confirmed the medication would arrive Thursday morning, but she still couldn’t provide a tracking number. She told me to call in the morning. Thursday morning, I called again—no shipment had gone out. I asked to speak to a manager and explained how critical this medication is. This is a specialty pharmacy—patients’ lives often depend on these medications, and this level of service is completely unacceptable. Jennifer, the pharmacist, apologized and promised to escalate the order for Friday delivery. She confirmed they had it in stock, confirmed the shipping address, and said the delay was likely due to it not being packaged yet. Again, no tracking number—told to call back Friday morning, since the tracking number will be available after it has been packed and ready for shipment. Friday morning, I called again—still no tracking number. This time, LaQuita told me she would send an escalated email to their fulfillment center (since they can only contact them by email) and get back to me with an update. This back-and-forth, with zero accountability and multiple contradictions, has been exhausting and dangerous. This pharmacy needs serious process improvements—patients and caregivers deserve far better.

BioPlus is predatory! But they come across as Saviors. Here’s why: I am prescribed Abiraterone, Brand = Zytiga. My doctor was thrilled that under some program I was given “free” Abiraterone. And I was! Fast forward to month #4: “Your grant has ended, but no matter, the copay is only $495/month, and not to worry because after you spend $2000 on Medicare the rest is free. It doesn’t sound predatory, but it IS. Let’s say that I believed them and paid 4 months ($2000) then my total “year” cost for this med is a “mere” $2,000. Ah, but wait: At Mark Cuban’s Cost Plus Pharmacy my script would cost me $97/month. Well, $97 x 12 = $1164. (same quantity 60x500mg) But, if I had fallen for the BioPlus bait and switch, I would have paid them $2,000. So, BioPlus profits a whopping $836 MORE than if I just paid for it all, out-of-pocket, for the year. This seems like a true, predatory classic, bait & switch. Now, you might say: Well, they are selling you the Branded product, NOPE: This is what is on my bottle. "N Yugen" and this from perplexity AI: “"N Yugen" refers to Novugen Pharma, a manufacturer of generic abiraterone acetate tablets. Based on the information available, Novugen's abiraterone acetate is marketed as a generic equivalent to the brand-name drugs like Zytiga® and Yonsa®35. Therefore, if your bottle states "N Yugen," it is a generic version of abiraterone acetate and not a branded product.” Use them if the numbers work out but beware! Search and search hard! Today, using GoodRx the cost for 60x50 500mg = $734 Today costplusdrugs, 60 tabs x 500mg = $97 Last month, GoodRx had these for about $120! Beware of the Bait and Switch, and BTW, “welcome to America” (America’s strange medical system). Use them if the numbers work out but beware! If you have a grant, use it, but YOU SWITCH, and look around, Mark Cuban's Cost Plus on the web. 3/18/25 Update: I'm now back on the totally free plan, how very odd, this all is. I complained to United Healthcare my Medicare Advantage, the did a 3-way call, and the CS at BioPlus fixed everything, for how long? We'll see

I have been on the phone for over 12 hours in the last month with BioPlus Pharmacy. I have an authorization for a prescription for an injectable for osteoporosis. BioPlus pharmacy representatives have called me multiple times over the past 30 days to tell me that my prescription is authorized and they need me to call them to tell them where to send the prescription. Each time I call back I am then told it's not authorized by the 'billing department'. First I was told that they didn't have the approval from Anthem (which they were sent), then they were asking my physician's office for my medical records (which is a clear violation of HIPA), then I was told the billing department had escalated the issue (which was never done), and now after returning yet another call from them (stating my prescription was ready to be sent), I am told that the 'billing department' is yet again denying payment. When asked to speak to the billing department directly, I am told they 'don't have a phone number' and can only be reached by internal email. I have been promised return calls from each representative I have spoken to and my physician's office has been promised the same. This has been going on since October 25, 2024. BioPlus Specialty pharmacy seems like a complete scam, the right hand doesn't know what the left hand is doing, and who has a billing department that does not have a phone number or can only be reached by email. I am reaching out to my attorney today because now my health is at risk.

BioPlus Specialty Pharmacy is the worst specialty pharmacy I have ever dealt with. Been trying to get a prescription filled since February 2024 and they just don't care. I'm at their mercy because I can't go anywhere else. I get the same old excuses from them. Need more authorization and more verification's. Got a text from them stating that they got my prescription and no further action from me. A week later I have to call them just find out what's going on and the same old excuse. Need prior authorizations. I called my doctor and my insurance company and they don't know what Bioplus's problem is. No one there seems to know anything at all. Thank God my medical condition is not life threatening or else I'd be in the hospital or dead. This company should not be allowed to be around. If I had a choice I would not go to them. I would not recommend them to my worst enemy. No one deserves this treatment. 1 star is way too much then they deserve. I know that no one at this company cares or reads these reviews but what else can anyone do ?

So far, 3 weeks and waiting to get my prescription. Each day is a new adventure and the story is long. Summed up, the left hand has no idea what the right hand is doing and neither have access to the brain. Thanks for keeping my stress level down during this difficult time.

This company has the worst customer service I have ever experienced. I'm on a biweekly injection medication that must be taken on a strict schedule. I have to follow up with them every month in an effort to find if my prescription has been shipped. They never have my info. ready and I've spent countless hours on hold with them every month. I'm always told they'll check and call back. They never do. My advice to anyone with a prescription that needs to be filled by a specialty pharmacy is use anybody but Bioplus.

Since January 8th 2024 through today 2/14/2024 I have spent over five hours on the phone over the course of 6 different calls simply to get a refill on an existing prescription. Bioplus RX in my experience, is simply incapable of filling a prescription, billing it out properly and shipping it correctly to the patient. Though they have repeatedly promised to contact me and the manufacturer of the drug, they have never done so in this period of time. I call, spend 30 to 120 minutes on the phone, and Bioplus tells me they are working diligently at escalating my issue, it is in process and they will call me back. To date they haven't contacted me back at all. My suggestion toward improving their business is to try putting customers ahead of profits and/or executive compensation packages.