BioPlus Specialty PharmacyReviews of bioplusrx.com

I would leave this Bio Plus Specialty Pharmacy a Minus 5 if I could. Terrible company to deal with. I am beyond frustrated with them. My medication needs to be kept refrigerated at all times, but it arrived to me warm. I received different stories from every team member I talked to. I have not been able to get my fourth very expensive injectable despite of many phone calls. Promises that a manager will call. They don't. Terrible record keeping in their notes. I need to explain the situation every day when I call, just to end up frustrated with no results and no follow through. Unbelievable. How does this company even exist? I give up trying to get my fourth injection. I am transferring my prescription to CVS Caremark immediately. I will not deal with this company any more! And because my fourth injection is not usable, I am two weeks off of my prescription! And I paid for it! Just complete ineptness and "I don't care" attitude. Nothing gets done. Absolutely nothing. Do NOT use this company.

They have been trying to fill my presiction for over a month and they cannot seem to figure out how to bill J&J with a 2-step payment confirmation. Medicine is 2 months overdue now and they keep calling with non- clear English speakers and tell you they are ready to fill your prescription. What happened to going to your local pharmacy and speaking to someone in person and getting your medicine Avoid using them at all cost if possible.

I never understand their process, I just need my medication refill, but they always make it so complicated. Most of the employees there are so rude and unprofessional. One female employee continued to say "Ugh" on the phone as I was verifying my address with her. I could put a refill with the link they sent me for days and no one would get back to me. I am out of my medications and I am still struggling to get my medication delivered.

I am beyond frustrated with BioPlus Specialty Pharmacy. I have been trying to get confirmation of my medication refill and shipment since 2/9/26, and I still have no answers. Every single day I call, I have the exact same conversation with a different representative. There appears to be no documentation of prior calls because no one seems aware of what was discussed the day before. I repeatedly have to re-explain my situation from the beginning. No one takes ownership, no one follows through, and no one actually listens. This medication is not optional — it is critical to my health. The lack of communication, coordination, and urgency is unacceptable. Patients should not have to act as the middleman or case manager just to receive life-sustaining treatment. I still do not have confirmation of refill approval or shipment, and the stress this causes is unnecessary and unfair. Do better.

I have spent 5 DAYS on the phone with Bioplus and they still have not released my medication to my specialist. At this point, I am 3 months behind on a needed treatment and my life has been hell! I am in pain 24/7. I am fully insured by Anthem BC/BS. My medication has gone thru all prior authorizations and been approved. How can this company stand in the way of my treatments?? Who can I call to stop this nightmare?

I have filed a fraud complaint with Medicare re this company. My Dr prescribed Ebglyss injections and this company was to provide the injectables for administration at home. I'm well insured with a Medicare advantage plan and as a federal retirees, a private insurance company as secondary. Months ago, this company received a payment from Medicare for 5600.00, but has incompetently refused to correctly bill the secondary insurance for the 1050.00 balance, insisting on billing the secondary insurance as primary, causing denial of the claim. I have spent over 8 hours of my time attempting to resolve this over a dozen or so calls, including several 3 way conversations with myself, this company and the secondary insurance, where it was clearly understood that this company had miscoded the claim as primary. This issue has supposedly been "escalated" 5 times with no contact or resolution, except to dun me for the balance. All they had to do was send the claim to secondary as SECONDARY. To date, nearly 4 months after being prescribed this med, I still don't have it and customer service still says I owe. I'ts fraudulent to take money for meds and then not deliver them. I've done without this home therapy for nearly 4 months, having instead to rely on samples at the Drs office. Everyone knows Medicare is always primary and billed first, then secondary insurance is billed for the remainder. Gross incompetence at best, fraud at worst. I'll let Medicare decide Update I just spent 2 hours again with a bioplus supervisor, who was arrogant, and blamed everyone but the pope for the problem. Towords the end of the call, he admitted, passively, that the problem was their systems and attempted to correct the errors. During the call, he insisted That his billing dept had called my secondary insurance and supposedly was told my insurance was inactive. When I told him I had just received a EOB dated several days ago which proved him wrong, he wouldn't give me his email address to send a copy to and he refused to participate in a 3 way call with the secondary insurance, which I had done twice prior that concluded that bio plus had simply miscoded the secondary insurance as primary, causing a denial. After two hours of his arrogance, I cancelled the order and demanded a refund. Deal with this company at your own risk. My response to owners response on official site, where he wanted to communicate with me to straighten this out reject the response as too little too late. I cancelled the order as per my comments above. Next day, Caremark Rx Specialty pharmacy filled the order after receiving it from the Dr. SAME DAY, using the same secondary insurance I provided to your company. I filed a complaint with my Dr who is part of a nationwide group, and was informed they had stopped using your company due to many complaints. Our relationship is concluded and I do not intend to communicate with your company further. I'll let the Medicare OIG speak for me and all the other consumers your company rear ended.

If I could give ZERO stars I would. this is the absolute worst specialty pharmacy I have ever had to work with. every single month, I fight with them on the phone (for MULTIPLE DAYS and WEEKS) for my medication, only for it to be delayed over and over again. avoid them like the plague if you can. truly... save yourselves and run the other way.

I would give 0 stars but not an option!!! BioPlus Specialty Pharmacy has serious issues, they do not retune calls, do not follow up, and are incapable of shipping my medication on time. The last 2 refiles of my medicine which must be refrigerated until use! The packaging will guarantee that the medicine is keep at a safe temperature for 48 hours. They send with UPS next day air. I have received the last 2 refills in 4-5 days which the medicine is no good!! Then I have to return the medicine before they will send me a new one. Recommendation send the medicine on the Monday before needed dose!!!! BY FEDX only as UPS is incompetent to provide overnight delivery to ATLANTA GA there corporate office from Raleigh NC!!!!! UPS Next Day Air Saver 1ZY1W8591311447117 Estimated delivery Monday, October 13 between 1:00 P.M. - 4:00 P.M. Ship To ROSWELL, GA US 10/11/2025 11:29 P.M. On the Way Departed from Facility Philadelphia, PA, United States 10/11/2025 10:13 A.M. Arrived at Facility Philadelphia, PA, United States 10/11/2025 3:13 A.M. Departed from Facility Raleigh, NC, United States 10/10/2025 11:08 P.M. Arrived at Facility Raleigh, NC, United States 10/10/2025 10:41 P.M. Departed from Facility Morrisville, NC, United States 10/10/2025 8:50 P.M. Departed from Facility Raleigh, NC, United States 10/10/2025 6:16 A.M. We’re sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination. Raleigh, NC, United States 10/09/2025 6:31 P.M. We Have Your Package Arrived at Facility Mebane, NC, United States 10/09/2025 6:01 P.M. Label Created Shipper created a label, UPS has not received the package yet. United States