Bio IonicReviews of bioionic.com

I bought a $125 Bio Ionic curling iron on January 2, 2026. Less than nine months later, the barrel coating is chipping. When I filed a claim, Bio Ionic told me I’d have to pay to ship it in for inspection, they couldn’t promise a replacement, and they wouldn’t return my iron even if they denied the claim. They also said registering it after their 30-day deadline affects my eligibility. I understand they need to inspect claims, but paying to surrender a relatively new tool with no assurance I’ll get it back is a warranty process I’m not willing to use. I’m disappointed in both the durability and the response.

My bioionic blow dry stopped blowing hot air . I paid to ship it back and they said the vent was clogged and they aren’t sending me a new one or my old one back. Terrible customer service and they don’t stand by there 10 year warranty. Never buying from this company again

Do not buy any products from this company! The first blow dryer I received started blowing sparks out of the nozzle and almost caught my hair on fire. I sent it back, and they sent me another one. Now the high and medium speeds no longer work. To top it off, they want me to pay to send a defective blow dryer back to them—unbelievable! They have lost my business over refusing to provide a shipping label.

The worst customer service ever! Product underperformed and was not even close to what they describe. Doesn't heat up or hold a curl and definitely not worth the hassle that you incur to get a refund. They withheld my money until I got my credit card company involved. They give an 800# but do not accept calls for returns but direct you to an email and say you will receive refund in 14 days, but you have to continually follow-up. No wonder their ratings are so low!

I’ve always loved the performance of Bio Ionic hair tools, so I was excited to try their hairdryer — but unfortunately, my experience took a disappointing turn. After my dryer stopped working, I submitted a warranty claim. I paid to ship the unit back, expecting a smooth repair or replacement. Instead, my warranty claim was denied, and I never received my hairdryer back. This was incredibly frustrating given that I had already covered the return shipping cost. When I contacted customer support, I was initially met with delays, which added to my dissatisfaction. However, in the most recent communication, the company acknowledged my concerns and agreed that my frustration was understandable but did nothing further. So I’m at a loss of $300 for the hairdryer plus shipping to return to them under Warranty to receive nothing in return!

They requested email and phone and offered a 20% discount with welcome20 and I tried twice and would not accept code because item selected was not to be discounted It was for the curling iron So I just gave away personal info for nothing but they will probably sell my info

Curling iron fell about during the warm up process. Very gently used and only about a year old. Customer service will not replace or allow a return since it’s been more than 30 days. Buy a less expensive one because they aren’t worth the price!

My bio-ionic blow dryer started acting like it was having an electrical issue after six months of mild usage. Sent the product in for warranty and they said it was the filter. They said this was not covered under warranty and would not return the product to me. Do not buy this product! For over $300 it is not worth six months. The durability just is not there.