No
Disappointing customer service over a very small issue
I’m genuinely a fan of Eileen McKusick’s work, have read both her books, and own most of the Biofield Tuning tools. Unfortunately, my first substantial purchase directly from the company was extremely disappointing. I placed a $300+ order using a 10% coupon while the website advertised free shipping over $250. When a $20+ shipping charge unexpectedly appeared, I emailed Biofield Tuning literally five minutes after ordering asking them to correct it — days before the order shipped. They refused, citing restrictions that were not stated in the promotional header I saw when ordering. They later sent me a screenshot containing explicit discount-code exclusion language, but acknowledged that the header wording has since changed. Biofield also regularly runs larger 22% sales that include free shipping, so expecting a 10% coupon to coexist with free shipping was hardly unreasonable. What disappointed me far more than the ~$20 was the handling. Despite my contacting them immediately, this turned into weeks of back-and-forth and policy explanations over an incredibly minor issue. I eventually asked that Eileen review the situation herself and was told she did and agreed with how it was handled. At this point, it’s barely about the money. I’m shocked that such a small, easily resolved issue was allowed to cost the company the goodwill of an enthusiastic customer. I still value Eileen’s work and the tools themselves, but I will not purchase directly from Biofield Tuning again or recommend doing so to others.
Response from biofieldtuningstore.comSep 24, 2026
We're sorry this experience was so disappointing, especially because you have supported Eileen's work for a long time. When you placed your order, our website stated that orders using discount codes did not qualify for free shipping, so the shipping charge remained on your order. We understand why that was frustrating, and we're sorry that the email exchange about your concern became so lengthy. Your feedback led us to review how we communicate our shipping terms, and we have made those details more noticeable on our website. Thank you for taking the time to share your experience. Best regards, Biofield Tuning Community Support


