Robert W.
Product was not delivered on time
Product was not delivered on time. Was not refunded for expedited shipping
Response from Biocide SystemsMar 2, 2021
Dear Robert, We are sorry your package was delayed, as you can see in the tracking information provided below, You placed your order on 2/18 at approximately 10pm, and it was shipped via FedEx 2day air as requested the next morning. Per our customer service rep, you were offered a refund for the shipping, but you said you did not need the order anymore, so you were offered a refund, but you decided to hang up on our rep stating that we had wasted enough of your time and to day, we have not received the product back either. if you are still interested in a refund, please give us a call at 877-792-4624 and make arrangements. In the meantime, we have opened a case with FedEx and will be refunding your shipping charge. In light of this information, we ask that you reconsider your review, as we did everything possible to satisfy your claim. Kind Regards Tracking Summary Delivered on 2021-02-24T13:50:00-05:00 Signed by: Signature Not Required Date Time Location Activity 2/24/2021 10:50 AM Venice, FL Delivered Package delivered to recipient address - release authorized 7:42 AM Punta Gorda, FL On FedEx vehicle for delivery 6:30 AM Punta Gorda, FL At local FedEx facility 2/23/2021 11:48 PM Fort Myers, FL At destination sort facility 2/22/2021 8:33 PM Memphis, TN In transit 6:05 PM Memphis, TN In transit 5:29 PM Memphis, TN Departed FedEx location 3:17 PM Memphis, TN In transit 9:10 AM Memphis, TN Arrived at FedEx location 2/21/2021 3:15 PM Los Angeles, CA Shipment exception Delay beyond our control 2/20/2021 10:01 AM Los Angeles, CA Shipment exception Delay beyond our control 2/19/2021 3:55 PM Los Angeles, CA Picked up 3:24 PM Los Angeles, CA Picked up Tendered at FedEx Office 10:14 AM Shipment information sent to FedEx