Suzanne R.
Poorly designed product, waste of money
I just don't get this company. They keep sending me review links and my review is NEVER going to change until they can successfully produce a non faulty product. I stand by my review that they are producing a defective product and any subsequent orders i received were just as defective. Their cbd vape cartridges are faulty. We only had one out of four that the top didn't just fall off and spill the oil everywhere and after testing the working cartridge out it only stayed intact because we never moved the vape containing that particular cartridge but you can literally just lift the mouthpieces right off the cartridges with no force whatsoever and the oil spills right out of the cartridge. They are cutting corners in the quality control and manufacturing and have made zero plans to fix this serious design flaw. Great oil if you can keep it from spilling but in the end you will feel ripped off because if you move your vape or take it with you anywhere, the oil WILL spill all over your purse/car/work clothes... wasting your money and creating a huge mess. There are other organic filler free CBD vape oils out there with fully integrated web stores, web enabled customer support and the cartridges don't fall apart... *reply to the company's response below: Soo... you are calling me a liar. The cartridge ABSOLUTELY spilled in my purse, also in my car, and another leaked onto the bookcase it was laid on. You need better customer service skills period! You guys keep offering to make it right but never DO anything. You offered to replace the cartridges, never did it. You say you will refund me, never did it. If you want to fix something with a customer and are honest then you fix it BEFORE the customer writes a review and you follow through. Let me guess, you are the type that only does charity work or the right thing if you can photograph it on social media and use it for a pat on the back?! This whole ordeal and response combined with lack of action speaks volumes about your integrity. I wasn't even that upset about it until you offered to replace them several times, never did, then just kept bothering me asking me for reviews after never following through on your customer service promises and now a reply calling me a liar and still not doing anything to correct the situation?! Now i flat out say.... AVOID these guys!! Plus you made your lack of integrity and hot air public. I feel bad for you, i seriously do. How embarrassing!!
Response from biocbd+Aug 23, 2019
Suzanne, As CEO, I am very sorry to read this 1 star review about your experience. We are not cutting corners, rather trying to provide the best price and highest quality. Unless we upgrade to very expensive hardware, there will be faulty cartridges from time to time, on all companies and cartridges. None of them work 100% of the time. Yet I have taken your feedback to heart and I will look to upgrade. We have upgraded twice already in the past. I am always looking for the latest technology. And I really want to make you and our customers happy! I can't believe you said this spilled in your purse?! We have NEVER had a complaint like this. I dont think our customers need to worry about it spilling, as we have sold thousands and never, not once, had this complaint until your message. Please allow us to refund you for your order and you can use that money to find a company that you are more happy with. James Sol Radina, CEO



