Binowav Hearing SolutionsReviews of binowav.com

Response from Binowav Hearing SolutionsFeb 27, 2023

We are sorry to hear about your negative experience with our service. We understand that you were concerned about the delay in receiving information about your order, and we would like to clarify the situation. As you placed your order over the weekend, we would like to inform you that we do not process or ship orders during weekends, as stated on our website. Our phone customer service is also closed during weekends. However, we do have email customer service available seven days a week. We apologize if this information was not clear to you. We also want to assure you that we responded to your email within 24 hours and requested that you check your email for our response. Additionally, we want to let you know that your package is expected to arrive within 7 business days of your order, which is in line with our promised delivery time. We appreciate your feedback and would like to assure you that we take our customers' satisfaction seriously. If you have any further questions or concerns, please don't hesitate to reach out to us via email or through our customer service hotline during business hours. Thank you for choosing our service, and we hope to serve you better in the future.

Response from Binowav Hearing SolutionsDec 9, 2022

Hello. We have not received your call or email. Please provide us with your order number and we will be in touch.

Response from Binowav Hearing SolutionsFeb 7, 2022

Hi Mindy, we have replied to your emails on January 21, 25 and 27 asking if you would like us to send a new replacement. Please try to find these emails in your spam folder.

Response from Binowav Hearing SolutionsJul 2, 2021

Dear Sandor, I am Keyon, the founder of BINOWAV, and I am honored that you purchased our products. My colleague just informed me that you gave us a minimum rating of 1 star because you did not receive our reply. After an internal review, I have confirmed that my colleagues responded to your email promptly. With the latest response tonight, that makes a total of 4 answers to your message. I guess it's possible that the email service provider's server had an error that caused you not to receive our emails. In addition to your email, you can also reach us through the live chat on our website or at the phone number (323)414-5298. I assure you that the product was not sent in error. I hope that you understand our situation and modify your service evaluation according to the facts, for which I thank you. We have sent you a return label for product issues, which you can find in your mailbox. Please give the return label to USPS together with the product, and we will process your refund as soon as we receive it.. If you have any questions about this, you can also talk to us via live chat. Click directly on the website binowav.com and in the bottom right corner of the page; you will find the button to contact us. Thank you in advance for your understanding and generosity.

Response from Binowav Hearing SolutionsMay 5, 2021

Hi Ann, We reply to every single one of your emails. Could you please check your spam folder for our emails?