Consumer
Shipping is absolutely horrible
Shipping is absolutely horrible! It took three weeks to get my orders! Customer service is pitiful! It takes forever for them to respond to you. Do not recommend this company whatsoever!

Binoid is a premier hemp brand specializing in creating products using all of the newest hemp cannabinoids such as THCA, Delta 8 THC, Delta 10 THC, THC-P, HHC, HHC-P, THC-H, THCM, Delta 11, 11 HXY THC and more! Binoid has a wide selection of vapes, gummies, tinctures, capsules, wax dabs and more!
Binoid CBD (binoidcbd.com) has 1,099 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Consumer
Shipping is absolutely horrible! It took three weeks to get my orders! Customer service is pitiful! It takes forever for them to respond to you. Do not recommend this company whatsoever!
Matt K.
DO NOT GIVE THEM YOUR MONEY. I placed a $300 order. I received a tracking number from Binoid that said it would come in separate shipments. They only sent me one of the 10ish items I paid for and kept my other $280.
Malcolm O.
This place is garbage don’t waste your money i didn’t know and i ordered im still waiting on it
Paul
I am a three-time returning customer, and while I knew their shipping was historically spotty, their recent behavior crosses the line into outright dishonesty. I placed an order on September 21, 2026, and a shipping label was immediately created. By September 24, the tracking status hadn't updated, so I reached out to customer support. They explicitly "assured" me the package had already been shipped. It had not. After getting no real updates, I emailed them on September 25, stating I would cancel the order if I didn't receive a real update by noon on September 28. Having heard nothing by 5:00 PM on the 28th, I officially canceled the order and initiated a chargeback with my credit card company. Only after the cancellation did customer service reply, claiming they "missed" my email. They alleged the order had magically shipped that very morning, making a refund "impossible," but told me I could keep the items for free. This is a blatant lie to bypass a credit card dispute. As of September 30, 2026, official USPS records still show that the post office has never received the package. They are holding tracking numbers hostage, lying about ship dates, and using deceptive tactics to block refunds. Avoid this company—they cannot be trusted.
Jesse P.
Been trying to cancel my subscription for months. Will probably just have to cancel my debit card again.
Sarah I.
I ordered gummies on 9/9/26 and was promised deliver in 4 days. It's the 18th today and I have yet to receive my order. My package was in Miami for days when I contacted them and threatened to be in touch with the Better Business Bureau. Finally the package left Miami. iI was expecting delivery today, but when I checked on my order it said delivery tomorrow. It changed the in less than 24 hours! The package is in the same place it was yesterday. I'm dissatisfied in their customer service and I haven't even tried the gummies. Ill get back to you on that!
Susan G.
I received 2 orders i did NOT order & can NOT USE as I go to a pain clinic where it is FORBIDDEN! HAVE TRIED & TRIED TO RETURN & CANNOT REACH ANYONE! Have emailed you ad nauseum & NO REPLY. HAVE WARNED YOU I WILL TAKE LEGAL ACTION IF THIS IS NOT RESOLVED ASAP! SICK OF SCAMS! Susan Garnett 515.778.1778
gambit E.
I ordered twice from them. Twice they make a shipping label then say the post office missed a scan and they do not ship. They will not refund as they say it is shipped. The first time I had to wait weeks before a refund. This time im calling my bank immediately. Do not buy from them so many other places are better. I had to use a vanilla card and binoid was the only one that accepts it this time or I wouldn't have gave th the second chance.