Jason P.
A true story of BINOID's terrible customer service.
These reviews tell you exactly how terrible this company is! I purchased the $200 BFG several times. As I was almost finished with one of them, I ordered another one. After finishing the last BFG, I opened the new BFG, and It was completely inedible! There is something obviously wrong with the product. (After consuming several BFGs, I knew what to expect when ordering.?) I contacted BINOID immediately after opening the product, which was one week after receiving it. I figured BINOID would want to test their VERY EXPENSIVE product to see what happened during manufacturing that made it inedible. They REFUSED TO EXCHANGE the COMPLETELY INEDIBLE product. It was only when I told the company that I would let everyone know about my experience, that they sent me an email telling me that my case was escalated to a new department. I received an email that mentioned something about me not ever getting my package, which must be from someone else's case. Several weeks later, NOTHING, SILENCE. This is why I feel it is my duty to WARN OTHERS NOT TO PURCHASE ANYTHING FROM BINOID! There is a 0% guarantee that you will get an edible product, and there is a 0% guarantee that you will receive any compensation from BINOID, when they sell you an UNUSABLE product. I was a regular, returning customer, with past purchases totalling over $600. If this is how BINOID treats its loyal customers, I'd be terribly afraid to purchase from BINOID as a new customer!



