Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington.
Microsoft (bingads.microsoft.com) has 40 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Eva D.
Microsoft Bing is a completely inadequate service, I was an honest user of the system for over 3 years. My account was blocked without explanation, citing high risk and that's it. No excerpt from the clause of the rules that I violated. And I did not make any changes to the account either.
Hikmat
I registered for a Bing Ads account and was blocked shortly after. I contacted customer service, but they didn't seem to check anything and didn't offer any solutions. I was disappointed with the lack of support and the fact that my account was blocked without any explanation.
Lê A.
They locked the account even though I just created it 1 day ago and no ads are running yet
mike
Sharp practice. Billed me for ads not wanted and never approved. Refused to cancel the billing. Even if the ads had value (which they don't) would never deal with them again
Peter T.
The worst ads system with zero support.
Helen R.
I made an account to run ads for my shopify store and it was permanently blocked after one day. I have not run any ads. I only created a draft campaign that lead to an empty site. The support service pretends to care, makes small talk and then suddenly becomes hostile, starts using broken English and ignores you. No explanation, account remains blocked. The jump between extreme friendliness and then frightening coldness is terrifying.
Jarvis
I've been using Bing Ads (now rebranded to "Microsoft Ads") for over 8 years. I didn't have any issues, until 2021, when I decided to use Bing Ads for my own local business, instead of using it as an affiliate or marketer. That is when things went downhill and I noticed how poor Bing's business model and customer "support" really is. My main problem is that Bing does absolutely nothing to prevent click fraud, and they don't refund your money when you show them actual PROOF of click fraud or invalid clicks. They just lie and say "we couldn't find any evidence of click fraud" or "the clicks are valid." I own an auto repair shop in Las Vegas, Nevada and I only provide services to people in the nearby area. So when I created my campaigns in Bing Ads, they were all set to only target visitors who are physically in Las Vegas, and I excluded each and every state outside of Nevada, in my campaign settings. Even though I excluded states outside of my own AND only chose Las Vegas to target, my ads were still being shown to people in various states. People/bots were even using services like Amazon Server or other VPNs to click my ads. Their IP addresses, city, state, etc all show up in my server logs with their actual location. I would show this evidence of invalid clicks to Bing's terrible reps and they would take several days to "investigate." Only to email me or call days later saying "those clicks are valid and they're actually people living in Las Vegas." Total lies. Never refunded a penny of my money. So I decided to cancel Bing and never look back. I also let everyone I know not to use them unless they enjoy paying for invalid clicks, bot generated clicks and other money-wasting schemes. Good riddance, Microsoft. I no longer support you.
Imvu P.
OMG! THEY ARE THE WORST, THEY KEEP REVIEWING YOUR ACCOUNT AND THEY ANNOY YOU SO MUCH CUSTOMER SERVICE IS ABSOLUTELY HORRIBLE.
