Bindertek Reviews | Read Customer Reviews of bindertek.com

Bindertek Reviews | Read Customer Reviews of bindertek.com

Bindertek reviews

Showing 27 reviews with 3 stars · Clear filters

Code
Sep 6, 2016
Slow delivery
I ordered 20-3 ring binders and they have not arrived yet because Bindertec was out if stock.
Response from BindertekSep 7, 2016
Greetings, Thank you very much for your business and for taking a moment to leave your feedback here for us on Trust Pilot. The Binders are made for us and directly imported from our manufacturing partner in Germany. We hate when we run out and are trying our best to do better at keeping everything in stock all of the time but sometimes there is just more demand for our Binders than we expected. I am really sorry you have had to wait! The next shipment should be in soon and we will get them out to you just as soon as we can. Kind Regards, Sandra Stevens Bindertek Customer Service
Report
Jen is not A.
May 31, 2016
Directions were sorely lacking in clarity
Y'all, I have put a LOT of bookshelves together in my 30-something life. This one was the pits. There were no written directions, just pictures that were extremely unclear. The assembly for the product is very complicated, and the pictorial instructions were confusing as hell. And this is an expensive piece of furniture! A $20 bookshelf from Walmart, I can understand bad instructions. But this? Sheesh. There were several pieces that will "lock" once you put them together, but if you do it in the wrong order you have to try to undo it and redo putting in the right piece before going back and trying again. (And do you know why it was in the wrong order? BECAUSE THE DIRECTIONS MADE NO SENSE.) Also the screws to secure the binder dividers wouldn't screw in - they'd just spin and spin. I am a semester away from a Master's degree and even with help from my super smart husband the directions (or lack thereof) were almost too confusing for me to get this damn thing together.
Response from BindertekMay 31, 2016
Hello Jen, Thank you very much for your purchase of a Binder Carousel and for taking a moment to give us your feedback here on Trust Pilot. I am very sorry that you had such a tough time with the assembly! We are always here Monday-Friday from 8:30am-5:00pm EST at 1-800-456-3453. We've all put these units together and can help if you ever need it. I will reach out soon to see if there is anything further we might be able to do for you. Kind Regards, Sandra Stevens Bindertek Customer Service
Report
CustomerBoumil Law O.
Apr 30, 2016
Not as promised
Bindertek promises you at last, a 3 ring binder that works..where it opens and shuts and the circles MATCH and you can actually move the interior sheets around without difficulty. About 1/3 of them FAIL within a month or two and the rings will NOT match on closure. Then when you try to flip the pages, they get caught just like any binder. They will tell you its because you opened the rings with your hands instead of the latch. NOLT TRUE..you can be as careful as a bomb disposal unit, it makes no difference.
Response from BindertekMay 2, 2016
Hello, Thank you very much for your past purchases and for taking a moment to leave feedback for us on Trust Pilot. We're a small business and we appreciate hearing from our customers to help us constantly improve the products we offer and the service we provide. We have offered our Classic Bindertek Binders for decades and through the years there can be many reasons why Rings become misaligned. One of them is absolutely opening from the rings instead of lever, crushing or overloading. What we are proud to offer is a lifetime warranty on the ring mechanisms of our Binders. Should you ever have any that break or become misaligned (for any reason at all) you are always welcome to send us in the Binder. We will replace the rings or if unavailable send back a brand new Binder! I will reach out to you today to make sure you are aware of this valuable and unique service we offer. Kind Regards, Sandra Stevens Bindertek Customer Service
Report
Customer
Apr 24, 2016
Great selection of binders
Ordered binders from here multiple times although my last order had a damaged binder, I'm sure they would have replaced it but I didn't have time to wait for a return so I used it anyway.
Response from BindertekApr 25, 2016
Hello, Thank you very much for your purchase with us at Bindertek and for taking the time to leave us a review on Trust Pilot. I am very sorry to hear that a Binder was received damaged! In the future please do let us know. We try to make the replacement process as fast and with as little inconvenience to you as possible in the rare instances that items do not make the trip in perfect condition. Thank you again, Bindertek Customer Service
Report
M. Phillip S.
Apr 15, 2016
Expensive option for Canadian Customers
I really like the Bindertek file archive boxes, and have ordered from them in the past. I recently ordered a new batch, but it will likely be my last. The reasonable price for the product quickly balloons into exorbitant once shipping, HST, customs, duties and brokerage fees are added on. Why so many other international business's bring it all together into one simple transaction and Bindertek cannot does not make me happy. I actually got called by UPS asking who my customer broker was! I am just a simple consumer; I don't have my own broker on hand. UPS did the brokerage for me and by the time it arrived at my door the product price had basically doubled. Sorry, but I will look on my side of the border for future purchase if this doesn't change.
Response from BindertekApr 15, 2016
Hello Mr. Smith, Thank you very much for your past purchases with us at Bindertek and for taking a moment to share your experience with us on Trust Pilot. We work hard with our shipping carrier to try and provide the best shipping services at the best rates we are able. I agree that once you factor in additional costs involved when making an international purchase it can be expensive or in the case of smaller purchases disproportionate to the over all purchase price. We truly do appreciate your business and for the feedback. Kind Regards, Bindertek Customer Service
Report
Georges
Oct 9, 2015
Minute book
Minute book didn't have the name of the company on the side nor were the share certificates named!!! I had to write it in = doesn't look professional to the client!
Response from BindertekOct 9, 2015
Hello Georges, Thank you very much for your purchase with us and for sharing your thoughts on the Deluxe Corporate Kit you purchased with us. We agree that the Spine Labels look best when printed as well as the Certificates. That is why we offer free templates that can be used right from our web site. We found that our customers liked to have the ability to add the information in themselves as needed. I will reach out to you today to make sure that you can find the templates and to see if there might be anything else I can help with. Kind Regards & Thanks again! Sandra Stevens Bindertek Customer Service
Report
A&M
May 7, 2015
Recent Bindertek Purchase
We have used Bindertek binders for several years. They are friendly, but the orders are always slow (we are on the West Coast) considering the shipping costs. I placed another order today for some items today, and shipping came to almost $17 for sheet covers. I added additional sheet covers and plastic archive clips and the price remained the same. A few weeks ago, we ordered several of the clearance binders. We were contacted a few days later and informed they were out of stock on some of the sizes, so we ordered the new style of binders at a considerably higher price. We were assured they were the same color, but the dark greys are very different between the old and new binders.
Response from BindertekMay 14, 2015
Greetings, Thank you very much for your purchases with Bindertek and for taking a moment to share your experience with us. We are located in Massachusetts and base our shipping on UPS real time rates depending on the number of boxes and the weight. If you add items but it is not enough to warrant another box sometimes the charges can be unaffected. We are a small business and we truly appreciate your feedback! Kind Regards, Bindertek Customer Service
Report
K. S.
Mar 24, 2015
A little confused
I was a little disappointed with the website. We ordered some binders and I thought I was getting standard but they were standard legal. We are now set behind a few weeks while I ship them back and get the new set. I also had to spend an extra 100$ in shipping costs. It seems to me that binders should be legal size or standard but the standard legal threw me. This has been a costly mistake and I am disappointed.
Response from BindertekMar 25, 2015
Greetings, Thank you very much for your purchase with Bindertek and for letting us know your experience. I apologize for your error and if anything was unclear. We try very hard to always feature dimensions and give clear indication as to what paper size fits within each Binder. The Legal size Binders we offer for 8 1/2" x 14" paper come in a "Standard" (Side orientated) and "Topfile" (Top orientated). One of the tricky things about being a Binder business that offers so many sizes and styles is to portray it all clearly. If you ever have any questions we are here Monday-Friday from 8:30am-5:00pm EST at 1-800-456-3453. Our Organizing Specialists can answer any questions and direct you toward the correct items for your project. We value feedback like yours very much and will take it in to account to improve our web site. Kind Regards, Bindertek Customer Service
Report