Bindertek Reviews | Read Customer Reviews of bindertek.com

Bindertek Reviews | Read Customer Reviews of bindertek.com

Bindertek reviews

Showing 24 reviews with 2 stars · Clear filters

DB
Apr 10, 2017
Sometimes things just aren't meant to be I guess
The shipping cost was outrageous for how long it took to arrive. Also, my product was damaged to the point I couldn't use it. If anyone had taken even half a second to look at it they would have seen an obvious manufacturing defect and not sent the binder out. That being said, the customer service guy I spoke with was extremely polite and helped me resolve the issue quickly. I supppse a second chance is due.
Response from BindertekApr 11, 2017
Hi Daniel, Thank you very much for your purchase with Bindertek. I promise you that our items are packed with care by real humans who do inspect everything before our beloved Binders are placed into a box. Rarely damage can occur while the box travels from us to you. We try to make the replacement process as easy as we can when this happens. I am glad that we were able to refund that for you right away and take care of your claim for you. Thank you again for your feedback. We're a small business and we appreciate it. I do hope that you might give us another chance at some point in the future. Kind Regards, Sandra Stevens Bindertek Customer Service
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Professor
Nov 10, 2016
Binder disappointment
The aluminum binder was not constructed well. The rings are weak and do not close tightly. The description makes it sound very strong and durable but the hinges are loose and I wouldn't recommend it. Shipped it back this week.
Response from BindertekNov 10, 2016
Greetings, Thank you very much for your purchase with Bindertek and for taking a moment to reach out to us on our Trust Pilot page. I am very sorry to hear that it seems as if your Binder has been damaged! Our Ring Mechanisms are the best we could find in all of the world – so much so they have a lifetime warranty. If yours are not closing tightly they have been damaged, perhaps in transit to you. I will contact you soon to see what I may be able to do for you. If you ever receive anything from us that seems damaged or defective please do contact us right away so that we can make the replacement process as fast and with as little inconvenience to you as possible. We are here Monday-Friday from 8:30am-5:00pm EST at 1-800-456-3453 or you are welcome to Email [email protected]. Kind Regards & Thank you again! Sandra Stevens Bindertek Customer Service
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chris
Oct 25, 2016
long wait
Binders have been ordered for a month and still have not received them.
Response from BindertekOct 25, 2016
Hello Chris, Thank you very much for your order with Bindertek. We really appreciate your business and for taking a moment to leave us your feedback here on our Trust Pilot page. I am sorry that the Binders you ordered were on back order. We try very hard to keep all of the items we have made for us from all around the world are always here for our customers. We hate it when we fall short! The best news is that your order has shipped and is in transit to you now. I will reach out to you today to make sure you have your tracking information. Kind Regards, Sandra Stevens Bindertek Customer Service
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Disappointed
Oct 17, 2016
Not worth the price.
I purchased the One Touch Classic 4" Spine, rated at 625 pages. Unfortunately, the 3 ring mechanism does not stay closed tightly no matter how many pages were enclosed. While accessing the enclosed documents, it is necessary to slide the pages over the connection of the two ring halves. Since the rings did not hold together tightly, navigating to various sections of the enclosed document was quite tedious. In my opinion, the ring mechanism is the heart of the binder and therefore if it does not function properly, the binder becomes less than useless. If you never intend to scroll through the pages of the enclosed document, this would be an adequate binder.
Response from BindertekOct 17, 2016
Greetings, Thank you very much for your purchase with Bindertek and for taking a moment to leave us your thoughts on our Trust Pilot page. I am very sorry to hear that your Binder Rings are not lining up properly. We also believe that the rings are the heart of the Binder, so much so that your Binder has an industry unique lifetime warranty on the ring mechanism. Over years of use sometime rings break or become bent and we stand behind them completely. It is unusual for you to receive something out of the box that does not line up. I suspect that it is possible that the Binder may have been crushed in transit to you. I will reach out to you today to arrange replacement and see if there is anything else that I might do to help. Kind Regards, Sandra Stevens Bindertek Customer Service
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alhothundred
Jul 15, 2016
WRONG ITEM RECEIVED!
I think the quality of binders is nice and on par with the cost. BUT, I ordered Item TSFLN and received binders that were 16.5" long instead of the 13 5/8" in the description. Because these are needed for a large upcoming event, I do not have the time to deal with the headache of a return and wait for the right product. Disappointed.
Response from BindertekJul 15, 2016
Greetings, Thank you very much for your purchase with Bindertek. I am very sorry to hear there was an issue with your shipment! We try very hard to get every order correct. In the event where we make a mistake we truly do try to make the correction process as fast and as easy as possible. In the future if you every have any issues with an order please call us Monday-Friday from 8:30am-5:00pm EST at 1-800-456-3453. We are here and want the opportunity to make it right. I will reach out to you today to see if there is anything I can help with at this point. Kind Regards, Sandra Stevens Bindertek Customer Service
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Michael
Jul 8, 2016
Back ordered...
First time I've used this company. It's been 3 ½ weeks and still have not received my order for binders.
Response from BindertekJul 15, 2016
Hello Michael, Thank you very much for your purchase with Bindertek and for reaching out to us through Trust Pilot. I am very sorry that there was an unusually long back order on the Binders you had ordered. We try to make sure that our customers are aware of any items that are out of stock. I am sorry if for some reason you did not receive the Email we had sent when you placed your order or if anything was miss-communicated when we spoke top you by phone. The best news is that the Binders have arrived from Germany, your order has been processed and it looks as if it was delivered to you today! Thank you again - we truly appreciate your business and your feedback. Kind Regards, Sandra Stevens Bindertek Customer Service
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Greg
Apr 1, 2016
Seal does not work well
I ordered an embossed seal which does not work with the gold seal paper. There was nothing printed that said it only worked on copy paper only
Response from BindertekApr 1, 2016
Hello Greg, Thank you very much for your purchase with Bindertek and for taking a moment to share your feedback with us on Trust Pilot. I am very sorry that you are having trouble using the Seal with a foil sticker. We do not sell the stickers themselves so I cannot comment on what you have but I have confirmed with the manufacturer that the seals can be used with them. We are happy to work with you to see if we can trouble shoot your issue and help you. I will be in touch with you this morning. Thank you again, Sandra Stevens Bindertek Customer Service
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Customer
Jan 28, 2016
Return
Attempted to return an item, CSR indicated an email would follow with shipping directions. Never arrived (twice) Still holding the item....
Response from BindertekJan 28, 2016
Hello Kathleen, Thank you very much for your purchase and for taking the time to share your review with us on Trust Pilot. I apologize the Emails we sent to you did not arrive. It seems that your Email had been entered incorrectly. Our Returns policy and form is printed right on the back of our invoices which was included with the order. Now that I have your correct Email I will send it to you as well. If ever in the future you have any questions or we can help with anything at all we are here and happy to help Monday-Friday from 8:30am-5:00pm EST at 1-800-456-3453. Kind Regards, Sandra Stevens Bindertek Customer Service
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