BikerUniverse.comReviews of bikeruniverse.com

Biker Universe is an unethical business. They and their sister company, Renegade Classics Baltimore, stole $1,575.00 in services from my company and have refused to pay. I image they wouldn't allow theft by any of their customers, but apparently it's okay if they steal from you. I'd be happy to remove this review if they'd pay their overdue balance. You all have my contact info.

I typically wear a large but when I received it was smaller than I would have liked it to be. I emailed and asked for a return label their comment to me was “Thank you for your email. No, we will not be providing a return label. As the product you ordered was exactly what you were looking for.” So, needless to say I will not be ordering from this company again

Do not buy from this company. I ordered an XL vest and they sent me a small. They would not make it right and want me to pay the shipping back to them for thier mistake. Never again will I buy from them. Biker universe even has a shady name.

Sent a 4x I ordered a. L made things to difficult to return stuck with them

The company has had my return for about a month and has yet to process the refund First they were having system issues and then have repeatedly told me I would receive the refund and I have not. I filed a dispute with my bank. Unacceptable customer service.

My husband ordered a jacket and the sizing didn't match the description. We returned the jacket in the beginning of April and have still not been refunded. The company has not been responding to my emails and I paid 20.00 for the return shipping. When I call they say it's an issue with their system and it's pending but it's been at their office over a month so it's hard to trust they will be giving my money back.

Ordered a vest wrong size ordered followed return policy instructions requested refund as I didn't like the size or style rep contacted me kept requesting a refund as I was just gonna order correct style and size separately but they kept ignoring my request and offering an exchange went thru with exchange shipped return vest 24 hrs after they received it still no tracking number or any update contacted them was informed it would take 5 days for them to process my exchange I mean why does it take 5 days to inspect a returned item and ship correct item 7 days later and guess what still no tracking number or update

I bought a medium jacket for my daughter for Xmas, and due to wrapping it by the time she tried it on it was past the strict 30 day return policy. I did not want a refund, only to exchange it and customer service was having it. I will not purchase from them again.