bikerforward.comReviews of bikerforward.com

Biker Forward's customer service is NOT helpful. I purchased a jacket that just didn't sit correctly on my daughters body. I wanted to return for a refund. On the website it states "hassle-free" returns! The back and forth for my refund was ridiculous and NOT “hassle-free”. After initial contact, customer service replied to let me know that they will not cover shipping fees for returns AND they will charge a restocking fee. But they could offer me another 20% off my piece of clothing that didn't fit me. I had to reply to to get instructions on how to return. Once I sent my jacket ($17 shipping) back, I had to email them twice with the tracking number. I was warned that immediate documentation of my tracking number would lead to further delays and possible forfeit of my refund. THEN I was told I had to check back to see if my shipment had made it and ASK AGAIN for my refund!!! I’m not sure why. It took at least 8 emails back and forth to return an item. Including my shipping cost of the return, I spent a total of $83.78 and was refunded $50.99. My final paragraph to Customer Service: "Enjoy the $$ you are keeping from me for the original shipping cost, the $20 to return the jacket, and the restocking fee. Don’t expect my business any longer. Returns for most sites I use are simple, not for your company. My review about the return process will be an honest account of this drawn out expensive ordeal.

Ordered a ripped demon vest. The product is cheaper Chinese denim and quality. Don't be fooled by the website pictures or the reviews on their site; they filter the reviews to only high ratings (my review disappeared the second I refreshed). The demon has a very strong odour, like gas or oil. The smell is still there after multiple washes and hangs outside. The demin is cheap, but they also only used a single layer mostly. The rips are not patched up, so there is no enforcement. The pictures falsely show this. They also stated pickets oh the chest, which is fake. The pockets don't open. It's just a single layer of denim. Finally, their customer support is not helpful. Requesting a full refund due to the smell and false advertisement, resulted in them demanding that I pay the return and restocking price, while they offer me a coupon. Save your money, this is a cheap company. The price is too good to be true cause it is.

Ordered a helmet, it came after almost 2 weeks and was too big. I measured my head and followed the size guide which was frustrating. But, their return process is absolutely atrocious. I had to email them, it took 3 days to get the information on how to return it. I had to bring it to the post office and pay $25 to send it back to them. Avoid this company at all costs.

Ordered a raincoat a month ago. Tracking stopped when it "cleared customs" 2 weeks ago. The phone number at the site does not work. Have emailed and gotten no response. Don't waste your money with this company.

Ordered aviator goggles from this company at the beginning of this month. I watched the tracking advance, until it cleared customs here in the US. Now I have zero tracking information, and it’s been 8 days. I did end up receiving the goggles. They are decent for the cost, and perform as they should.

Ordered a denim vest with hood which came 2 weeks later in the wrong color. Very cheaply made and also felt a little damp when it arrived. I have other options so I know that I will never order from this company again. I've never had this horrible experience before. Not recommended.

HORRIBLE company to deal with. Over 3 weeks waiting to get a vest in Brooklyn NY, screw up w/ delivery, still haven’t received, contacted company several times & they basically told me I have to figure it out for myself!!! Avoid doing business with them.

I ordered a jacket from Biker Forward and they sent me the wrong color. After I returned it for an exchange, they sent me the EXACT same jacket. I've been trying to contact them for over a week and they won't respond. I HIGHLY recommend that you stay away from this company. Their contact number on their website doesn't even ring, and since they are located in China, there's no way to contact except email - and now they aren't responding at all. I'm stuck with a jacket that I don't want and out almost $100.00.