BikeExchangeReviews of bikeexchange.com

Response from BikeExchangeMar 18, 2026

Hi Ana, First of all, I apologize for the mix-up with your order and that you did not receive the color that you wanted. We spoke on the phone yesterday at 12:30 p.m. and I let you know that I would do my best to resolve this issue. Unfortunately the seller who shipped the wrong color did not have your desired color in stock. We offered a discount on the incorrect color or a free shipping label to return the bike for a full refund. You chose to return the bike and we will process a full refund when the seller receives it. Again, I apologize for the inconvenience. Please reach out to us if you have any other questions!

Response from BikeExchangeMar 16, 2026

Hi Andrew, Thanks for your recent purchase on BikeExchange. You purchased your bike on March 9th and the order shipped on March 12th. We delivered a shipping confirmation email with the tracking number to you that day. This email was sent to the address you provided at checkout.

Response from BikeExchangeJan 12, 2026

Thanks for reaching out and we are sincerely sorry for your experience. Please reach out to us at [email protected] and we will get you taken care of ASAP.

Response from BikeExchangeJan 12, 2026

Thank you for taking the time to share your experience and we apologize for the disappointment this has caused. While BikeExchange connects customers directly with independent bicycle retailers using direct inventory feeds, in rare cases, a retailer may sell a bike in-store before their inventory update is fully reflected on our platform. Unfortunately, this appears to have been one of those instances. We understand how frustrating it is to place an order for a specific bike only to learn it’s no longer available, and we regret that we weren’t able to secure the exact model you were looking for. Your feedback is important and helps us continue improving inventory reliability and communication across our marketplace. If you have any questions or would like assistance finding a similar option in the future, our team is always happy to help.

Response from BikeExchangeOct 7, 2025

Thank you for your feedback as this is definitely not the kind of service we aim to provide. We understand how frustrating it is to purchase a bike and then to get hit with a "not in stock" message. The issue here came down to a lag in inventory updates from one of our partner stores, which we aim to minimize but can happen from time to time. In these rare instances, we always encourage our retailers to try and offer alternative solutions to the customer, but we understand how offering more expensive options could have come across as a bait-and-switch, though that was not the intent. We appreciate the honest feedback and will take it into consideration as we continue to improve our merchant relations. If there's anything more we can do to help you find the right bike, don't hesitate to reach out.

Response from BikeExchangeSep 4, 2025

Hi Tony, We're very sorry for the experience you had and understand how frustrating this situation was. The bike you purchased, a Trek Domane+ AXS, was mistakenly listed due to a data entry error in our backend system. As a marketplace, we manage a large catalog of products across hundreds of retailers, and unfortunately in this case, the wrong bike model was associated with the listing you saw. As soon as we identified the mistake—within hours of your purchase—we issued a full refund to ensure you weren’t out of pocket. While we can't turn back time, we did reach out privately to explain what happened in detail and to try and make things right. We completely understand that this situation fell short of your expectations, and for that, we sincerely apologize. Transparency and trust are core to our business, and we are actively reviewing our internal processes to prevent mistakes like this in the future. If you're open to it, our team is still here and ready to help you find a suitable alternative or assist in any other way. Please feel free to respond to our email or contact us directly at [email protected].

Response from BikeExchangeSep 2, 2025

Hey Brian, thank you for your recent order and candid feedback. After looking into your transaction, it appears that your order was delivered 11 days after your purchase, which does fall into our 3-10 business day shipping estimate that we advertise on our site. We always strive to have our sellers aim for the shorter end of that range, but sometimes delays occur, and for that we apologize.