BikeExchange Reviews | Read Customer Reviews of bikeexchange.com

BikeExchangeReviews of bikeexchange.com

4.2147 reviews
Bicycles
829 Riverside Dr., Asheville, North Carolina

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BikeExchange

About BikeExchange

At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.

BikeExchange (bikeexchange.com) has 147 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: bikeexchange.com
Website: bikeexchange.com
Category: Bicycles
Location: Asheville, North Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 37% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BikeExchange reviews

Showing 107 reviews with 5 stars · Clear filters

Rita
Jul 29, 2025
email from shop owner with video…
email from shop owner with video attachment thanking web shoppers made the experience more personal. Plus the bike is excellent!
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Steven J.
Jul 27, 2025
I spoke to a young man named Griffin
I spoke to a young man named Griffin, I told him that I was very hesitant in buying from Bike Exchange. Griffin did not get defensive, he took his time to assure me this was a legitimate company and he had worked there for some time. The only reason I bought was because of Griffin. You have an exceptional employee in him. Thank you, Steven J. Fort Worth, Texas.
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George
Jul 26, 2025
Exceptional service
Customer service was great
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Chuck J.
Jul 25, 2025
Great bike at a fair price
Great bike at a fair price
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Richard F.
Jul 25, 2025
The process worked pretty well
The process worked pretty well. I think BE should provide more information on what to expect on the front end for folks buying through them via an external vendor for the first time. Other than that though, the bike arrived pretty quickly and was in perfect condition, packed well, and has been a blast to ride so far. No complaints here.
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Marc
Jul 25, 2025
Found the bike I wanted for a great…
Found the bike I wanted for a great price. Bike shipped directly from the manufacturer to my house and made it there in just a few days. Awesome !
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Suzanne O.
Jul 9, 2025
Cancellation of order and complete refund
I was very happy that BikeExchange was able to cancel an order I had placed. They were able to get in touch with the seller and handled the return and full refund efficiently and promptly.
Response from BikeExchangeJul 11, 2025
Hi Suzanne, and thanks for reaching out to us. After you made your purchase on Saturday July 5th, you reached out to us on Sunday July 6th to request your order be cancelled. Our customer team was not working that day, and we responded to you via email on Monday morning July 6th. As you and I have discussed, BikeExchange is an online marketplace where bike shops all over the country can list their inventory for sale. Since one of our partner retailers in New York was fulfilling your order, we needed to contact them to be sure it hadn't shipped yet before providing a refund. We informed you of this on Monday, and then reached out to the seller immediately. They did not return the information to us until Tuesday afternoon, and at that point, the bike had already left the shop. You and I spoke on Wednesday, and I informed you that we placed a return to sender request on the bike, and as soon as it was turned around and headed back to the shop, we would provide a refund immediately. That occurred on Thursday morning, and the refund has since been processed in full. Because of the unique nature of our marketplace, we can't cancel transactions as quickly as we could if we fulfilled all orders ourself. Thanks for your patience as we worked through that process, and we hope to have the opportunity to serve you again in the future.
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Adam J.
Jul 1, 2025
Bike was as described
Bike was as described
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