CAROL
Great Service
Great Service
Response from Big Sandy SuperstoreJan 1, 2017
Carol, Glad to hear you had a good experience with us. Let us know if we can help you in the future! Thanks, Shelly Lusk Operations Manager 740-894-4242

Big Sandy Superstore is a premier home furnishings retailer serving families across the Midwest and Southeast with an exceptional selection of furniture, mattresses, and appliances — all under one roof. For decades, we've been helping customers create homes they love by combining quality brands, knowledgeable service, and honest value.Our furniture collection features trusted names like Ashley and Flexsteel, offering everything from stylish living room sets to bedroom collections built to last. When it comes to sleep, we carry the industry's most respected mattress brands — Tempur-Pedic, Serta, Sealy, Casper, Avocado, Purple, DreamCloud, and Nectar — so every customer finds the perfect fit for their comfort and budget.For appliances, Big Sandy is stocked with the brands families rely on most, including LG, Samsung, Maytag, Whirlpool, KitchenAid, and GE Monogram — from everyday essentials to premium kitchen upgrades.What sets us apart is more than just selection. We offer flexible financing options, strong in-stock availability, and fast delivery — so you're not waiting weeks for your new home to come together. Our in-store teams are trained to listen, not just sell, helping you find the right products for your space, your style, and your life.At Big Sandy Superstore, better living is always within reach.
Big Sandy Superstore (bigsandysuperstore.com) has 678 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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CAROL
Great Service
Response from Big Sandy SuperstoreJan 1, 2017
Carol, Glad to hear you had a good experience with us. Let us know if we can help you in the future! Thanks, Shelly Lusk Operations Manager 740-894-4242
SHERRY
Very disappointed, i will never shop at Big Sandy again. Pretty pathetic that you cant get a full refund on a washer that you bought 12 days ago.
TOMMY
Bought couch and love seat. 1st couch delivered had bent frame. Sandy's said would exchange. 2nd time out they didn't bring a couch only wanted to pick up bad one. Called and it took another week but eventually I got a good couch. Happy with the set. Would buy from Sandy's again.
Response from Big Sandy SuperstoreJan 2, 2017
Tommy, Thank you so much for taking the time to review our store. I apologize it took us two attempts to get your order right. We are still working through some growing pains and appreciate your patience and business. Sincerely, Derek J. Operations Manager 614-698-0121
JAMES
Delivery messed up 3 times, promised gift card, haven't seen. Should follow through on word.
Response from Big Sandy SuperstoreJan 1, 2017
James I apologize for the delivery issues it seems you encountered and also for the lack of communication. Please contact the store at 740-689-9617 to see the status of the gift card that we owe to you. Thank you! Courtney Bare - Operations manager
SUSAN
The only thing I would say is that they didn't have it in stock and had to be ordered...but it was still a great buy
Response from Big Sandy SuperstoreFeb 11, 2017
Thanks, Susan, for taking the time to provide a great review. I'm sorry for your wait while on order. If we can be of assistance in the future, please call. Sincerely, Donna Graham Operations Manager 606-928-4661
CHARLES
A great price and great service.
MICHAEL
Shopped around and ended up at Big Sandy's and bought all our appliances and furniture there. Next time we will stop there first!
Response from Big Sandy SuperstoreDec 30, 2016
Michael I want to thank you for the wonderful review. We look forward to seeing you in the future. Greg Gibson Operations Manager
DANIEL
First order through online services and GREAT experience! Our new bedroom furniture came professional packed and also a very fast shipment! Thanks Big Sandy Superstore!