Big Sandy SuperstoreReviews of bigsandysuperstore.com

Excellent customer service!

Everything went smooth and furniture was even in before it was expected. I would definitely buy there again. Sales lady was very personable as well as helpful.

I was told the chairs came put together, but I had to put all 4 chairs and bench together. Not a big deal, it was just pitched to me differently

Great experience overall...very helpful and excellent quality.

We recently purchased LG Washer/Dryer and were so pleased with our Salesperson, all the products from which to choose and the prices were most competitive if not better than the other stores in the area. the store is so clean and so well organized. what I like best is that everyone who works there is a part owner thus has a vested interest in the store doing well. It was, indeed, a pleasrue to shop there and we will shop there in the future for sure.

We purchase a very expensive bedroom set that was damaged on delivery. The oak headboard and night stand need to be replaced. I have been told on multiple occasions they have a process. To be frank the process is slow and there has been multiple communication issues. I also visited the store in person to find out what the hold up was. It took over 3 weeks just to get a tech out here to come take pictures to confirm it needed to be replaced. So far no follow up after a week and no scheduled replacement. It's been over a month now and we still have the same damaged furniture. The process should be, come replace the furniture ASAP, figure out what went wrong elsewhere. Say maybe the warehouse and settle the issue between the store, corporate and delivery. Instead of passing the pain on to the customer. We have spent well over 10k in the last year (Living room furniture, recliners, full kitchen appliance set and bedroom set). The hassle when something goes wrong has made us want to shop elsewhere. On 2/11 I received a call from Donna stating we had waited too long and the issue would be address. Indicating there would be a follow up call from Jackie the sales rep. Later that evening I did get a voice mail from Jackie indicating a new headboard and nightstand had been ordered. But also stating they had no idea when it would arrive. On 2/15 at 5:37 PM I received voice mail from Big Sandy stating we had a delivery coming on 2/15 between 3 - 7 PM. So I figured it was a decent turn around time and moved everything to prepare for the replacement pieces. Around 6 PM the delivery truck showed up. However they came to take the night stand and headboard but had no replacements. Since the headboard is part of the beds structural integrity we could not give the part. They also stated we might as well keep it till the replacements got here. Huh????? Lump this last failed communication in with our phone number being transposed incorrect initially. Then a trip to the store while I stood over an associate and watched them correct my number in the system. Then the technician being the given the wrong number when they finally came out 2 weeks after the delivery and getting someone from Arkansas instead of Catlettsburg, KY. Also noting I fail to see what the manufacturer has to do with the damaged headboard. It was scratch on delivery, then dropped on the floor break a 1" piece of molding off the bottom. I'm floored by the incompetency and lack of communication. I did receive a follow up call from Jackie on 2/11 stating the replacement furniture has been ordered. Also stating they had no idea what the delivery date would be. One week later the warehouse called me leaving a message saying the replacements had been approved. I have no idea what that means. It seems backwards from the order in which the information should have been delivered. Still no word after one month. I called the store and asked to speak to the manager. Of course the manager was busy. This $3477.01 purchase was made on 1/9/2017. It is now 3/13/2017.

I had a great experience at Big Sandy's Superstore! The people were great to work with - helpful without being your shadow! Excellent customer service from everyone - sales, finance, delivery. A great selection! Loved it!

I had an ad that said free 55 inch tv with mattress and base purchase,,,sales person did not specify that it was one certain mattress that qualified,,i purchased a mattress and base with the thought that I would get a free 55 inch tv,,even talked to my husband at the desk as she did the paper work saying,,,"55 in, is bigger than the one in our living room,,we will put it in there and take the one out of living room and put in bedroom,,,no comment from her,,to explain that we were getting a cheap 46 inch one,,when they load it..it was a 46,so I go back in and tell her they gave the wrong one,,she says oh no you had to buy a more expensive mattress to get that,,,i wish she would have told me that before the sale was finalized,,,i may have gotten a better one to get the 55 inch but she didn't give us that choice,,if I buy again from here I will make sure about an ad that I bring in with me..and btw the tv does not have a good picture on it,,my old zenith from 2009 has a much better one..but you live and learn