Big Sandy SuperstoreReviews of bigsandysuperstore.com

I made an online purchase and cancelled it the following morning. It has been greater than 2 weeks and they still haven't refunded my money. I have been to the store twice and called corporate office. I still haven't received an email regarding my refund. This has my credit card tied up.

The two techs arrived as stated and were quick and efficient in their installation. They were amazing!

Very smooth process. Doing everything on my own for the first time so I had a lot of questions but they were all answered and thoroughly at that.

It all started very well, but went downhill fast! First two stoves they had brought were damaged! If we wanted scratch and dent thats where we would have shopped! We were at a point where we were going to just cancel the whole 2,000 dollar deal and Steve a manager at the store said he would personally bring the stove off the floor at the store personally! He told my fiance that he would take 100.00 off plus all the other stuff that was already to be taken off witch was 179.99 and 49.99. He brings the stove here and it has scratches and dents as well and sayes he will take another 100.00 off. We all agree on that! That is not what was refunded to our card! Steve is not a man of his word or did he deliver what he was supposed to! We also had to go out and purchase two lights for the oven and Steven charged us for a gas line he had to use because he broke ours taking it off! Bottom line is i will never shop with Big Sandy's agian worst ever! Hope they dont lag in the repair department we paid alot for the extended warranty! I guess it could end in a lawsuit, Im not sure! Buyers beware.

rebecca wa very helpful explained the difference in products then didnt stand over us while we made are choice very pleased

Absolute worst customer service experience I have ever dealt with. Our dryer is still not fixed, and we’ve been without it for over three weeks due to a total breakdown in their warranty service. Instead of sending a tech to properly diagnose the machine in person, they relied on a phone description and blindly ordered the wrong part. When the tech finally came out, he realized the mistake, ordered a second part, which was also the wrong part, and the cycle repeated. Their policy forces you to wait for parts to arrive before you can even schedule an appointment, stretching a simple repair into weeks of endless delays. When I tried to resolve it, I was repeatedly stonewalled. Frontline staff blocked me from talking to a manager, corporate offered zero help, and promised callbacks from management were completely ignored. I have had to call their offices close to 10 times with no results. Their system is intentionally obstructive and leaves customers stranded without essential appliances. Save yourself the headache and never buy appliances or service plans from Big Sandy.

I am satisfied with the purchase experience, except I was sold the wrong color recliner. Kept it anyway

So, a continuing saga of the chair from hell. They finally after a few months had the parts come in. They sent a tech out and he discovered that a part on the parts that they ordered was broke. He figured a way to rig it so that the chair is functional, maybe. They also left all their trash and told us that it's not their responsibility to clean up after themselves. Do yourself a favor and do not buy from these people. I do not know how they stay in business with their complete and total lack of customer service. The only reason why I'm giving them a single star is because I can't give them zero or a negative star. If anyone wants to but a chair cheap I'll get rid of it just so I never have to look at it again.