BigMailerReviews of bigmailer.io

Great customer service. Great product. Would have switched to BigMailer a long time ago had we known it existed. Their platform is rock solid and reliable.

I'm somewhat new to email marketing and came from a much more expensive pay-per-email platform. I found BigMailer in search of finding a way to lower email marketing costs ( I have roughly 100,000 contacts). I was expecting setting this up to be much more complicated than it actually was. It wasn't difficult at all. Support is super responsive (and based in the USA). I even got a chance to get help from the founder -- that was pretty cool. Overall, I rate my entire experience 10/10. Being new to email marketing, I had non-stopped questions and there was ALWAYS someone available ready to answer my questions. What really stood out to me was the platform - very well designed and user friendly, not overly complicated but also not lacking in features. Support really took the time to "hold my hand" anytime I was unsure about something or needed help getting my complaint/bounce rate down. They really go the extra mile and take the time to really help you be successful. They clearly understand that their customers' success = their success.

Just getting started with some high volume email campaigns and so far I'm finding BigMailer to be very excellent! In comparison to MailChimp, it's equally powerful, but where MailChimp fails in its interface, BigMailer is by far much easier to use! Simple, efficient, and user friendly. BigMailer support is leading in that department too if you as me, they answer my question big or small with real answers to move forward, unlike some that use what seems like boilerplate responds or links to help docs. BigMailer's support responses are quick, to the point and detailed enough to cut out some of the back and forth that sometimes happens with other chat support platforms.

Perfect tool for busy founders or marketing managers, I was able to figure out what I needed to do quickly, the sending worked reliably and I had all the information I needed in the report.

I've used many sending services. BigMailer.io has been the best overall - especially the extra effort by their team to ensure my first send was perfect. Highly recommended!

I am blown away by the excellent customer service BigMailer provides. I moved my account from Klaviyo to BigMailer and I'm so happy. The amount of money I am saving by using BigMailer is fantastic and their customer support is the BEST.

Very good platform. I'm using BigMailer for 2 years and their customer serves is on top. They have very easy set up and if you are stuck with something they will help you.

Fantastic customer service and UX/UI. Highly recommended!!