Big EarReviews of bigearinc.com

Bought a set of Big ears at a motorcycle show in Toronto. The ear plugs shrank and no longer seal. E-mailed Stone hood about the problem and was referred to a Toronto rep. E-mailed him 3 times and never got a response. E-mailed Stone Hood to tell him about the lack of support and never heard from him either. Big Ears are junk and a waste of money . Their warranty isn't worth the paper it's written on. There is is no support after you buy. Any complaint about Big Ears falls on Deaf ears.

I ordered some custom plugs for sleep. My husband snores. I received the impression kit and had to do it twice. It was a difficult process and not easy at all. I finally got the plugs and they are horrible! I can still hear EVERYTHING as if I'm not wearing plugs at all. I am so upset I'm out $180. No refunds either. Now I know why. These are so bad. It's hard, it hurts to put in and it hurts to wear. Glenn (owner) told me to apply some ear oil so it will slip in for a better fit. Why do I need to apply oil? Isn't that the point of custom ear plugs? I don't want my ears greasy ugh I wish I've researched some more before I bought these but I was desperate. They are somewhere in the landfill. I finally went to an ENT and got some awesome custom ear plugs. Some of these 5 star reviews are questionable. Do your research! Never again! I told all my family and friends to not even consider Big Ear. You've been warned.

Big ear earbuds for use riding my motorcycle caught my attention when a friend of mine showed up wearing some. I investigated Big Ear and found they are about quality sound and fit for their earbuds. At $350 for the lowest price option, I opted for them. Contacted them, got the fit kit and sent it back. All along I'd say customer service was just average. I had to reach out to them several times to find out what the status was and because of COVID, I was patient but the amount of time it took from my initial contact of them to the time I actually got my earbuds was 3.5 months. Once I got them I was super excited to see how they performed. What a let down. First off the earbuds killed my ears when I put on my helmet. I adjusted the helmet and the second time it was only very minimally better. So fit wasn't good and they DID come off when I took off the helmet. Sound quality on the earbuds is poor for a set of $350 earbuds. I have a set of $50 earbuds that are better. Oh yeah, you need remember they do not offer any kind of refund for earbuds - says so right on their website, so I didn't even try to get one. Overall, a waste of $350 - can't advise anyone else to get them.

Haven’t received my product yet

I didn’t receive my purchase How can I have a refund?

I placed an order online. I attempted chat. No answer. I had questions. No answer. Hope what I ordered comes with what I need.

I rate the dual transducer in ear monitors as excellent! Well made that deliver incredible sound especially for their size. They are superior to in helmet speakers. However, the audio cable they came with is far too long so I ordered the 19” cable. Unfortunately, the quality of the shorter cable is subpar with one of the connectors coming loose from the transducer while the other connector surprisingly stays in plays which indicates poor and inconsistent manufacturing with little quality control. For that reason I am rating these 1 Star. They should never have been shipped out to customers. Glenn has been available to help rectify but the solution is a patch. I will try the alternate recommended fix but if that fails I will request a refund. I don’t recommend ordering the shorter cable until new designs are available.