Alan S.
I took my Suv in for control arm…
I took my Suv in for control arm replacement I arrived at 8AM and left at 10:05 I noted the time charged for labor was for 3.4 hours. The attached pictures showed a labor of 3.4 hours @$150.00for a total of $510.00 that I was charged for, I noted the grocery receipt to show that I left the Food city grocery store @10:35 Am the same morning which was only 2 miles away. Looks like I was overcharged by $210.00 Unfortunately When I went to upload the pictures on Yelp they were not able to post the pictures.
Response from Big Brand Tire & ServiceOct 12, 2025
Alan, thank you for taking the time to reach out and share this feedback. As I am sure you can imagine, we want to ensure this is resolved as soon as possible. Please reach out to us so we can address this: [email protected]. Thanks again, and we look forward to hearing from you soon!