Chris N.
Poor company
I was an employee for this company when it was purchased by Percheron/ Big Brand in 2020 and this is my story of how this company has been run in the last 5 years! If you are a regular consumer you need to steer clear of this company. You have to realize that this is an investment company and it was apparent from the beginning they are only interested lining their own pockets. They wouldn't get their employees the proper equipment and fix any broken equipment in a timely manner in any way. They had no problems having an inexperienced individual working doing brake jobs and other important work on "guests" vehicles just so they could cash in and make their money. On multiple occasions I witnessed things that were broken by accident and management just covering it up as to not cost the company to make it right for their "guest". They use the cheapest O'Reilly parts they can find so they can maximize the markup and pay the new mechanics as little as they can to makes sure their pockets are lined first and foremost. In my opinion this company only has one thing on their mind and that is to make sure they can make as much as they can no matter what. I even had my manager tell me that he was such a good salesman that he could sell ice to an Eskimo. In the end they aren't taking care of their "guests" or their employees and only making sure they are taken care of! Keep in mind here that this profession requires constant training and this company never invested in making sure that their employees are trained and as a result improper techniques such as not performing proper alignment procedures such as recalibration of the ADADAS systems on modern vehicles which could lead to safety concerns while driving and i mentioned many times that only met complete discard. In short this is a vastly growing company that is stuck in the early 2000's in technology that isn't meeting the demand in a truly professional manner and anyone considering using their services should steer clear for the sake of your family