Bidfta.comReviews of bidfta.com

I picked up 3 items at the Edwin C Moses location earlier today. These were listed as "Brand New". The employee that checked me out informed this was a new policy, and that refunds would be given only if the item listed was the wrong item. I specifically asked about "what if a brand new item was missing parts or incorrectly graded", he told me I would had to contact customer support. Guess what, two items were missing critical parts, and one was definitely used. Customer support tells me the policy is the same it has always been. It seems like this location has its own policies, which can change at any time, even after you pay for your items.

I recently won an auction on BidFTA for what was clearly listed as a Logitech G815 mechanical keyboard — a premium product that retails for around $130. I placed bids appropriate for that item, expecting to receive what was advertised. However, when I arrived to pick it up, I was handed a Logitech MK270, a basic wireless keyboard/mouse combo worth about $30. To make matters worse, the final price I paid was nearly the same as what a brand new MK270 would cost in stores — completely defeating the purpose of using BidFTA in the first place. When I reached out, BidFTA refused to offer any refund or resolution, citing their "As-Is" policy. But this goes beyond normal "as-is" expectations — this was a completely different product than what was listed. That’s not a condition issue — it’s false advertising. Their current system enables a dangerous loophole. For example, they could list an iPhone in the auction title and description, then give you a TCL Flip 2 at pickup — and still claim it’s valid under “As-Is” because technically both are “cell phones.” This kind of setup opens the door for bait-and-switch practices, and BidFTA takes zero accountability when it happens. Be warned: you are not just bidding — you’re gambling. There’s no guarantee you’ll receive the item as described, and their policies are built to protect them, not the customer. I will not be using this service again, and I strongly caution others to think twice before placing a bid.

Buyer Beware! I bought a make up vanity with lighted mirror that was deemed as "good condition" that should have been marked as "as is" or better yet "trashed". Pieces were completely broken in 2, drawers had entire corners missing and the mirror was completely shattered. When I sent an email, they told me I needed to open the box and check everything before I left as per their policy. Pretty sure that should be their job since they are supposedly checking the item to determine what condition it is in. This box was Extremely heavy and had hundreds of pieces parts in it. There is no way I could have gone through all of this there before leaving. The mirror was in a separate package and was obviously never opened to be checked. I understand the prices are low and do expect things not to be perfect but don't mark them as good condition when it is basically garbage. This is nothing but a trap for the consumer. Bait and switch to say the least. Don't waste your hard earned money and time with this place.

How is this place still in business?!?! They list items online showing stock photos in full detail as if you were buying the item new. If they show any photo of the item you actually are bidding on it barely shows the item and you cannot see the condition. Some listings they are too lazy to even take the item out of the box. They make excuses saying with the volume of items they list they cannot take detailed photos. This is their JOB! Listing an item as "brand new" that is outside of the package and opened plus missing items is not new! You are not allowed to open packages until after you have checked out at the front. The only space they give you to inspect your items are two small tables at the front of the store. Workers ignore you while you're standing there waiting to speak with someone if your item has an issue and you need a refund. If you ask for assistance finding your items they act as though you are bothering them. My experience in the past week is over half of the money I spent ,$250 worth my items are in poor condition. Items listed as new condition that aren't even in the original package. Good Condition items that are damaged and cannot be used. When I demanded a refund the rude manager had the nerve to tell me they do not sell packages, just the items. She refused to refund me. If you look at their website it clearly states a new item is in its original package sealed. Manager told me to reach support for assistance refund.. You may as well forget any help from support. They copy and paste "policy" then will ignore your emails from the support ticket. If they are claiming something is Brand new, newsflash new would be in it's original package. Trying to get a refund from them is ridiculous!!! Even when you have proof they misrepresented (false advertisement) the item showing the stock photos and not clearly showing the item you actually get. I hope they get shut down! They are theives stealing from people!!!

You need to check everything that you get from here. I have been burned so many times and when you complain that tell you that you should have checked before leaving location. I purchased a mirrored vanity that said good condition. It had NO legs and the mirror was broken all over the vanity. I purchased a brand new vanity mirror that had no plug to turn it on. My mixer did not turn on. My carpet scrubber had dirty water and that was listed as good condition. I was told when I complained that good condition can have parts missing or broken. Why is this not listed as is? The dog bed was half eaten by a dog. Be aware of what you bid on and don't leave until every box is opened and checked. I'M done!!!

Watch out what you buying, they change the condition of items to scam people , I just paid $180 for a broken and missing legs vanity, no description, no pictures and said good condition. Manager it’s worth worker in Strongsville location, he said it’s yours, nothing wrong if you don’t like just don’t buy. Where are the owners they should have better staff thanks

At some point there is an acceptance of TRUST that your company will not falsely advertise a product they had NOT inspected. They show have reported it it as Unknown condition. As I stated I did not have the tools to open the plywood crate and when I asked the location they did not have the tools either. A $300 pice of trash because I trusted Bidfta.com to truthfully state the condition. I deal with Hibid.com and they will let you return a product in a week. I vote Hibid the absolute winner for truthful, honest practices. They know they don't want to be misleading and customer satisfaction is top priority. Bidfta.com would allow a refund one day for an issue but not another. I don't understand. I see the only difference being an unsatisfied customer and you showing true colors of a deceptive company.

Wrong items, they put sticker on wrong box's I was stuck with expired coffee I never bid on. They would not refund, or assist in anyway. Guitar I bought was broke in half photos intentionally left that part out. Did nothing to assist or refund. Customer service is the worst I've ever experienced and many of the staff on location are rude and unhelpful. U mean extremely rude, and bitter. Like they cant stand their customers