Kirsty H.
Awful experience - Data breach and inaccuracies
Awful experience. My vase was marked as shipped weeks before Christmas, but I was later contacted to say they had made an inventory error and it was no longer available despite the fact it should already be on the way. When contacting me regarding the issue, the business shared my email with other customers - a serious data protection breach. They did not seem to have any process to stop this happening in future or offer any apology. When trying to follow up on the issues above, it took days to get a response, none of which was helpful. I cancelled my order in the end due to the disgusting service.
Response from Biblio BloomDec 31, 2025
Dear Kristy, We sincerely apologize for the issues you experienced with your order and truly understand how frustrating this situation must have been. We’re very sorry that the item you ordered became unavailable due to an inventory error, especially after you had already received a shipping notification. We know how disappointing that is. Regarding the email incident, we want to sincerely apologize for the accidental disclosure of your email address. This occurred due to a system error in our email tool. We want to reassure you that no other personal information was shared, and we have since taken corrective measures to ensure this does not happen again. We regret that our communication did not meet expectations and are truly sorry for the inconvenience caused. We are committed to improving our services and hope to be able to serve you in the future. If you have any other questions or need further assistance, feel free to reach out.