Jermaine
Why I Canceled Within The First 2…
Why I Canceled Within The First 2 Sessions - No systematic method: never seemed to be a plan for how the coach would assess where I am now, specific achievable goals, or how BBS could help me get there - Not personalized: The coach worked from assumptions rather than understanding my unique challenges through dialogue or people who know me. - Overpriced: Not willing to pay $156/ hour (session) for what was a weekly accountability session. It is tantamount to profiteering from people who are vulnerably approaching the company for help. Why I would not recommend (Bad business practices) - I was promised that the first session would be a 15-min discovery call with my coach. The coach went over that time w/o consent and charged me $156 anyway. - It became impossible to get someone on the phone once I requested a cancellation. - I was reimbursed less than logically expected with 0 explanations or opportunity to consent. Ultimately, I was charged $182/ hour (session). For those looking for help: I recommend trying out some of the many more affordable options. Worst-case scenario, you end up with a similar service while saving yourself a few thousand dollars. Back story if you are interested: I was recently diagnosed with ADHD as an adult after soliciting the test from my doctor upon realization that the challenges I was facing in my academic and professional roles throughout my entire life revolved around Executive Functioning. I hated the idea of relying on solely or permanently on medication so I immediately began searching for a therapist/ coach. After viewing several options that were much more affordable (Shimmer, TalkSpace, etc.) I settled on BBS/ Smart Work Coaching.
Response from Beyond BookSmartAug 31, 2023
Dear Jermaine, We appreciate your willingness to share your feedback and backstory here, and we regret that our services did not live up to your expectations, especially during a time when you were seeking assistance with a new diagnosis. We understand that your experience with us was brief, spanning two sessions, and we are grateful for the insights you've shared from that time. We have reached out to you directly, as we would welcome the opportunity, if you are open to it, to better understand your experience through a direct conversation with you and to offer you a refund and/or recommendation. Please feel free to contact our customer success team at [email protected]. Once again, we apologize for any frustration you've experienced and thank you for helping us grow through your feedback. We are committed to rectifying these issues for you and providing a better experience in the future.



