BEYONCÉReviews of beyonce.com

I bought 2 baubles at christmas on peeorder for 12th December for christmas gifts. Paid a fair bit of money, plus more for shipping. Got an email to say one of them will be delayed and I could cancel as a result. So I got in touch to cancel and they just said it will dispatch soon, I responded to say it won't be here for christmas so I want to cancel. They ignored me. Got to January and no sign of them, no delivery updates either so I filed a charged back with my bank. Then I had lots of emails from them asking me to cancel the charge back as it was about the ship, I ignored them so they asked again. They then sent them and again they asked if I would cancel the charge back again so I said no I won't, and explained what had happened and that I no longer wanted the baubles as it was mid January! Anyway, thankfully my bank fought back and I kept the money because they arrived and the quality was awful. The gold horse bauble has bubbles in the paint and the paint rubbed off the other one! Don't order from this site, even as a massive Beyonce fan. It's so so bad.

My item got delivered to the wrong address, I have emailed customer services countless times and had no response. Really disappointing 😔

I ordered a concert hoodie in August the moment they went on sale. It was supposed to ship within a few days and never did. A few weeks ago I sent an email to their customer service asking what was going on. I got no response. Today, October 2, 2025, I received notification my order is CANCELED. At least I was fully refunded? It’s astonishing how an artist with this level of professionalism in all other areas can tolerate this kind of slop with her post-tour merchandise. I’m not ordering anything from them in the future. Not worth the wasted time or headaches wondering if your order will even be fulfilled when it’s placed ON THE DAY THE ITEM BECOMES AVAILABLE. Avoid!

It's shameful that an artist of Beyoncé's caliber has such a poorly managed shop.

I ordered a Levii's tee on May 12 and never received the item. Emailed customer support and never received a response.

I ordered the river dance hat soon as I placed the order I realized I forgot a number in my address so I immediately emailed them. Told me they would get back with me within 72-96 hours. They finally emailed me back a month later. Told me the package was delivered told them I never received it that the address I put doesn’t even exist emailed me back a week later telling me after a order was placed they don’t accept modifications to or cancellation or any other offering. $60 on a hat I’ll never see.(when I placed it I tried to call the number for the shop left several voicemails called the delivery courier just for them to tell me I have to change my shipping address through beyonces website

Purchased the Cowboy Carter Art book which was packaged poorly and arrived damaged. Emailed them to be told to confirm my address and a replacement will be sent, it’s been well over a month and heard nothing since. Even after more emails. Took a chance and ordered a T-shirt for the show I’m going to, only for it to arrive a couple of days before and look nothing like the images on the website. Costs a lot of money to get Beyonce stuff shipped to the UK with tax and shipping. For their customer service to be THAT bad really feels like a kick in the teeth to the fans and feels like nothing will be done about it since they don’t reply to emails, and don’t accept returns. Feel pretty gutted that one of my favourite artists, I assume has no idea her fans are being treated like this.

UNBELIEVABLE THAT DISNEY ALLOWED SUCH ATTIRE AT THE AWARDS FOR THE LION KING! BOOBS VERY VISIBLE! DAUGHTER DRESSED LIKE A GROWN WOMAN AND BUST CLEAVAGE! SAD BECAUSE SO MANY YOUNG LADIES DO HAVE IMAGE ISSUES AND WEIGHT ISSUES AND THEY SHOULD PORTRAY SOMEONE TO LOOK UP TOO WHO EMBRACES SELF AS IS! WHAT HAPPENED TO FAMILY VALUES? ONE DOESN'T HAVE TO BE 1/2 NAKED! SAVE IT FOR YOUR CONCERTS AND FOLLOWERS. NOT SURE OF THE DATE IT WAS AIRED BUT UNBELIEVABLE!!!!!