sjoey
Beware do not order from this company!
Ordered a pair of rave lightshow gloves for my son for Christmas. They were not out of the package until Christmas day. After trying the gloves it was discovered that they were defective. Some of the lights did not work properly. Emailed the company they did not respond. After waiting a week found their number and called them. They told me to return the gloves with a letter explaining the problem and they would replace them. After I paid shipping to have the gloves returned. I did not hear from them. So I called to find the status on the gloves. They said that they had never received them. The person on line did not offer any help with the situation. I finally asked who I could talk to. I could not talk to someone, I had to email a customer service department. Who then informed me that they had seen the gloves and stated that there was a wire broke on them. They wanted to have me pay for shipping a 3rd time in order to replace them. When I told them I did not feel I should have to pay for shipping a 3rd time because they were defective when I received them. They claimed that the merchandise is tested before being sent out and put the blame on us for them being broke. I told them that they were broke when we got them. They then claimed it took 6 weeks to return them. I explained we did not know they were defective until Christmas and we ordered them the first week of Dec and then it took weeks to get them to respond before being able to return them. They have terrible customer service. They blamed us for their defective merchandise, claimed they did not have the merchandise after returning it when they did, then wanted us to pay a 3rd time for shipping, when I refused to do that they refused to refund our money and then claimed it took to long to return to them when they were not responding to us. They have the gloves which I paid for plus I paid for shipping twice and have nothing in return. Do not order from this company they are a ripoff. Their merchandise is cheaply made, they will not refund your money if something is defective instead they come up with all kinds of excuses and will blame you for the problem. I will never order from Bewild again.