BevMo!Reviews of bevmo.com

A Masterclass in Incompetence and Toxic Management If you shop at this BevMo location, pay close attention to the store manager, Justin. He is the kind of guy who will gladly give you attitude to your face and then relentlessly talk trash about you the second you walk out the doors. But as bad as his customer service is, the way this place is managed behind the scenes is even worse. Let me tell you a little story about how completely incompetent the management team here is and why I recently quit. I had officially updated my availability in their system to work weekends only. Because Justin couldn't handle the basic administrative task of updating the actual schedule, I messaged him ahead of time to remind him I wouldn't be coming in. He completely ignored me. Instead, another manager named Megan called me the next day. After a bizarre and confused silence, she threw a full-blown temper tantrum on the phone, yelled about how I "messed up her day," and topped off her stellar management performance by literally calling me a "piece of shit" before hanging up on me. When Justin later asked her about it, she naturally denied it. Of course she did—people who behave that poorly rarely have the integrity to admit to it. It was also quite a 180-degree turn from the day prior, when Megan was wandering around the store fishing for gossip just to find a reason to get another coworker (Bob) written up. Between Justin's habit of badmouthing paying customers and Megan’s complete lack of emotional control, the professionalism at this store is sitting at absolute zero. To try and save face after the fact, Justin put a "corrective action" in the HR system for me. I loved the initiative, but he could have gone ahead and archived that, because I quit right then and there. I refuse to waste my time or energy dealing with perpetually angry, incompetent people. Shop somewhere else.

I was asked to scan my ID after providing it to the employee when asked. They said it was "Store Policy" however the 3 customers ahead of me were not asked to present the same ID or asked to scan their ID. If you cant figure out where this is going the customers ahead of me were all Caucasian. The employee asked for the manager when i confronted him about the policy. I decided not to wait , not to make the purchase or ever return to this store or tis company ever again. I called the store when I returned home to confront the manager, the employee who was at the store said he was one of the store managers when I confronted him, he said let me get the store manager, who then came and hung up on me. This is the day an age of extremely poor customer service and companies that shouldn't be in business long due to their practices and their horrible employees. I will never shop here ever again don't waste your time or money here especially if you don't want to support their policies to PROFILE PEOPLE.

I contacted them cause doordash said it's there fault and won't refund my money they literally dropped my order off and walked away when I said it was wrong the driver dropped my receipt and left the support told me contact doordash they just keep handing up don't ever ever order from bevmo!!!!