Better VoiceReviews of bettervoice.com

Never received the item, no customer support communication either. It’s a scam

Fake store. DO NOT PURCHASE. I paid since 3 months and didn't receive the item. No body responds to emails and messages. They are thefts

Ordered but not received, Emailed 3 times and no response! I am contacting my credit card company to cancel the transaction. Very disappointed.

I did finally receive the product, so seller is capable of shipping -- just not when they say they will. They say to email them with concerns, but don't answer emails. Good communication with customers can make or break a company. I called AMEX to cancel the charge, before I saw it had shipped. Always sad to see a great product vanish due to customer neglect. Still have not received a reply to any of my emails. Three stars is generous, and only given because the product actually arrived.

I ordered this item for my daughter on 6/18/24. On 7/1/24 I had to email Better Voice to ask why the item that I had already been charged for had not yet been sent. On 7/2/24 Braden Oswald thanked me for my patience and stated that the item would be sent soon. On 7/6/24 I received an email from USPS stating that the item was undeliverable due to insufficient address and returned to sender. The address I provided to Better Voice was the same address used to send other packages to my daughter with no problem. On 7/10/24 I was notified by USPS that the item was delivered back to and received by Better Voice in Pleasant Grove, UT. On 7/16/24 I emailed Braden Oswald regarding the situation. My email was ignored. On 7/24/24 I emailed sales@bettervoice with the same information hoping to get a resolution to the problem and my email was .....IGNORED!!! I disputed the charges with my credit card company on 8/2/24 and as of today, 9/16/24 I was notified that my claim was closed, sadly WITHOUT a refund of my money for the item that Better Voice still has in their possession. I'm not sure what kind of false information was given to my bank by Better Voice, but I'm STILL without a Better Voice device and my $45.44, both currently with Better Voice. I'm hoping that since my emails were IGNORED that writing this review will get someone's attention at Better Voice and finally fix this issue. Do BETTER Better Voice.

No product can’t get hold of customer support

I bought a vocal trainer and never recieved it. Contacted customer support 3 times with no answer, Even after a month. I was looking forward to using it, so its a real shame, but i cant reccomend this to anyone. Probably another scam-site, as i cant Even Get a refund.

I hate to be negative about a smaller company sadly this hasn't been great. Ordered 2 of their vocal trainers, 1 engraved, on 16th July. These haven't shipped. Two emails haven't been answered, I've no idea where these are in the process. Sadly I needed these for next week and due to shipping highly unlikely I'll have them in time so I'll be cancelling the order and charging back on the card. Again a real shame but I can't recommend this company given my experience.