BetterVetReviews of bettervet.com

DO NOT FALL FOR THE WELLNESS PLAN SCAM. This company is absolutely more concerned with profits than people. While they may have some individual vets or care providers who are nice, the company culture is completely disinterested in pet welfare except to the extent they can continue to make money off of you. The corporate vet model has done a real disservice to the industry as a whole. I feel stupid for not having realized what this company is before booking our first appointment with them a few years ago. The first appointment was fine, but it's all been downhill from there. We were trying to keep continuity of care and stick it out with BetterVet, but finally hit the breaking point of no return with their current business model.

Only bother if it is end of life care. They will not cancel the service even when I had to take the cat to a normal vet to get diagnoses of hyperthyroidism. They kept saying it was anxiety. Now they send emails saying I am NPS - Detractor Hi Team, There's a new DETRACTOR 🙁 sad-and-depressed-dog-with-tears Waste of money! They run tests and don't share the results! Several visits in person, online and with 3 different doctors. Only thing the doctors were willing to do was for anxiety or fleas. My cat had an ear infection, and hyperthyroidism. They left my cat in pain, taking 800+ dollars without caring to fix the problem.

Each person has their own experience, and this was mine.

The vets came in and IMMEDIATELY let my cat run off. I told them not to. But they opened the carrier and sat back. Then they asked, well, can you go get him? NO. I can not. He hides in my box spring, or under the bed. I'm supposed to crawl under the bed? I have limited mobility. I cannot physically go run and catch him. Thanks, Better Vet! Then the vet LIED to my face and said she had seen him "enough" to prescribe meds. Yeah, right.

After canceling I received a bill for unclear charges. I had never received a copy of the agreement I agreed to when signing up and had nothing to refer back to. I canceled my service due to finding out after I signed up that I was not in their service area. But the website had asked for my zip code and said I was in their service area. This company is not transparent with their business practices. They are also not willing to communicate in a respectful and civil manner. The use of the Exclamation punctuation in e mail communications gives clear indication of their irritation and disrespect. They said you could cancel at anytime. That is true but they do not tell you that if you cancel before the end date of your membership they back charge you for the visits that you have had and raise the cost to out of membership costs and auto deduct it from your account. Red flag this company. Their lack of transparency and unwillingness to provide a copy of the agreement signed indicates shady and maybe dishonest business practices.

Incredibly shady business practices. There is no way to cancel membership on the app and requests to do so result in the customer being passed around within departments with zero resolution. This company has never seen my pet. I became ill and canceled before the first visit, and yet today, I’ve been told that I have been “mistakenly” billed in advance for January membership services - that I never signed up for. I shouldn’t have been billed at all!

Caution: Approach BetterVet Mobile Vet services with extreme care. I had a disturbing experience with this service that compels me to share a word of warning. In my haste, I decided to use BetterVet for a crucial need — obtaining calming medicine for my cats before a 4-hour flight to our new home. The initial phone conversation left me under the impression that I would only be charged for one cat, totaling $200, as both would be administered the same calming medicine. I proceeded to book an appointment for just one cat. The next day, a call from Brooklyn, New York, caught my attention. Despite ignoring it, a voicemail confirmed it was the assigned vet and claimed they needed to charge for both cats, contradicting the prior agreement. To further pressure me, the vet sent a text insisting on seeing both cats. I declined, only to receive subsequent messages attempting to coerce me into having both cats examined. Alarming was the vet's assertion that providing calming medication to my other cat independently was illegal and would result in legal consequences unless I paid the full $330. This was an outrageous claim, considering one bottle of medication could ostensibly be used for multiple cats. Disturbed by the unprofessional conduct, I promptly blocked the vet and closed my account. Upon investigation, I discovered concerning information about BetterVet's practices, including suspicions of fabricated positive reviews acquired through dubious means. It appears the company might be engaging in purchasing online reviews to boost its reputation. In light of my distressing encounter and the questionable integrity of their reviews, I strongly advise against trusting BetterVet Mobile Vet services with the well-being of your pets. Exercise caution and refrain from parting with any money to ensure the safety and care of your beloved animals.

I made a first appointment and asked for a specific vet, who had been here twice before when she worked for a different service. My cats were so comfortable with her. The appointment was scheduled for almost 2 weeks in advance. The day before the appointment, the vet contacted me about what time I should give my cat gabapentin – she was having blood drawn and needs the sedation. An hour after she contacted me, my appointment was canceled via a canned email. No explanation as to why, but it mentioned calling to reschedule and offered a $50 off coupon for the hassle. The following day I did that. I confirmed an appointment over the phone and, moments later, received a text, saying someone would be calling because my appointment couldn’t be confirmed. I called back after a few hours because no one called me. I got another appointment scheduled for the following week. In the meantime, I was asked to send records, which I did, via email. I received a message saying that the emails were empty – – my files weren’t showing up. But when I opened the messages, the PDFs were all there. I resent them and asked if they received them, but never got an answer. Didn’t matter anyway because, by then, my third appointment had an issue. I received an email saying that it couldn’t confirm because I hadn’t filled out the payment information on their website. There was no way I was planning to pay ahead of time, especially with all of the problems I was having keeping an appointment with them. I called again and they couldn’t figure out why I would need to pay ahead of time because that’s not a requirement. I have never not paid a vet bill and I have good credit so there shouldn’t have been a problem. I began to feel like it was deliberate. I started to feel like the vet, who had been here before, didn’t want to come back for some reason. So I actually made a fourth appointment, but didn’t ask for her specifically. Everything went without a hitch on the phone and I picked a window of time from 4 to 7. But then I got the confirmation email with a time of 12 to 4. I had given it enough tries, and I decided that if this is how it goes on the administrative side, what kind of treatment is my pet going to have? Three tries would’ve been enough. I gave it four. I’m taking my business elsewhere. I asked who to complain to after the second issue and was told I would get a form to fill out, sent via email. That never happened. They also said a liaison would call me. Never happened. After the third time I was told a liaison would contact me. Again, never happened. When I called after the fourth mishap, I was told a liaison would contact me. Guess what? It never happened. So, since you don’t seem to have anywhere to make complaints, I’m making it public here.