Betternet Reviews | Read Customer Reviews of betternet.co

BetternetReviews of betternet.co

3.146 reviews
Internet & Software
250 Northern Ave, Suite 300, Boston, Massachusetts

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Betternet

About Betternet

About Us: Betternet’s ultra-fast, unlimited, and reliable VPN secures your anonymity and protects your identity while browsing, streaming, gaming, and accessing restricted online content.Protect your family and the life you are creating with the following features: Unlimited data Speed Reliability Dedicated servers 80+ virtual locations Connect up to 6 devices simultaneously Easy, one-step set-up30-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 30 days, that our service is not the product for you, we'll refund your subscription fees in full.

Betternet (betternet.co) has 46 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: betternet.co
Website: betternet.co
Category: Internet & Software
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Betternet reviews

Showing 19 reviews with 1 star · Clear filters

alex G.
Oct 12, 2025
very bad
very bad! useless brand, and these mfs stopped providing service for older versions lol, I had mac 10.13.6 version and I can't upgrade.
Response from BetternetNov 26, 2025
Hi Alex, Thank you for sharing your feedback. We’re sorry for the inconvenience caused by macOS 10.13.6 no longer being supported. This change was part of our infrastructure optimization to improve performance with our faster and more reliable Hydra protocol and 10G servers, which now require macOS 11.0 or later. We also checked our system and could not locate any previous interaction or request from you regarding this issue. If you contact us directly, we’ll be happy to review your case and assist you with any available options. Thank you again for taking the time to share your experience.
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Bad W.
Aug 15, 2025
Impossible d’annuler
Le site est conçu de manière à ce qu’il soit impossible d’annuler votre abonnement sans l’aide d’une personne du SAV. Ce qui est ILLÉGAL en France et en Union Européenne. Je ne recommande pas si vous ne souhaitez pas être engagé sans possibilité d’annuler.
Response from BetternetAug 20, 2025
Bonjour, merci pour votre retour. Nous vous prions de nous excuser pour la gêne occasionnée et souhaitons remédier à la situation. Nous vous avons récemment contacté pour obtenir plus d'informations afin de localiser votre compte et de procéder à la résiliation dans les meilleurs délais. N'hésitez pas à nous envoyer un e-mail à [email protected] avec vos coordonnées ; nous nous ferons un plaisir de vous aider immédiatement. Merci de votre compréhension et à bientôt.
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Boisseau
Nov 27, 2023
Don't work
Hello, I paid for the order ID: ch_3OBtNAASwnj7wLlE0Yj6Xbl0 I'm still limited Regards
Response from BetternetNov 27, 2023
Hello! We are sorry to hear about the issues you are experiencing with activating your premium subscription. We apologize for any inconvenience this issue has caused. We are here to help. We have looked into your account and can see that your premium subscription is active. To activate the Premium features on your device, please follow the steps below: *Open Betternet and tap the Menu button on the upper-left corner of the app. *Select I'm Already Premium *On the pop-up screen enter your premium email address and tap Sign in *Tap OK and review your email inbox as you will get a verification e-mail. Please check your junk/spam if you don't see the email in your inbox *Once you receive the email, please click on Confirm and your mobile device will be linked to your Premium subscription. Additionally, we sent you an email with the steps to help you with your concern. If you need further assistance or have any questions, please don't hesitate to reply back. Thank you for your patience and understanding!
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Hassan M.
Sep 29, 2023
Terrible service and hard process to cancel
Firstly, the windows application is extremely buggy for some reason, I had to reopen the application multiple times since the VPN would stop for some reason, their chrome extension never worked with me for some reason. Even when using it on my phone every five minutes it would brick itself. Secondly, cancelation support is nearly non-existent, first they will have you talk to about which will ask for YOUR FIRST FOUR AND LAST DIGITS OF YOUR CREDIT CARD, EXPIRY DATE AND THE DATE YOU PURCHASED THE SERVICE, what kind of company asks for these info, even then they don't matter as you are asked these questions again and then wait for an email with customer service to then ask for details again to cancel your service. In summary do not risk it with this service.
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Josef G.
Mar 12, 2023
Don't allow autonomous cancellation
Don't allow autonomous cancellation. Avoid
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Mr T.
Mar 4, 2023
Avoid - Service does not let you cancel
Do not trust this service. They say you can cancel at any time, but when you try to cancel you find you have to send an email and then they keep sending you questions and not cancelling your service no matter how strongly you ask for the cancellation to be made immediately. There are plenty of VPNs that act professionally. Don't risk your money with this one.
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Ahmad K.
Sep 6, 2022
This Vpn All IP address is blocked
This Vpn All IP address is blocked. And premium version is not working. I'm Connected premium Version connected successful but servers don't working. I'm open any Website show this message, ( The site can't be reached) I'm not recommend use this Vpn.
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Abhinav S.
Mar 12, 2022
WHY DO THEY ADVERTISE IT AS FREE WHEN IT ISN'T?
IT'S MENTIONED FREE, BUT IN REALITY THERE'S ONLY FREE TRIAL AND HENCE IT'S NOT FREE AT ALL.
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