Reuben
Quality control
The product itself did not work for me, which I'm not blaming the product however receiving two shipments from you the product cap was loose so the first shipment one and a half viles were empty the second shipment loose caps and two and a half vials were empty that's the complaint have called customer service with no return call and have sent an email canceling my prescription
Response from BetterMe RxSep 24, 2026
Ruben, thank you for bringing this to our attention. We’re very sorry to hear that you experienced issues with the condition of your medication in two separate shipments, especially after trying to reach our customer service team for assistance. This is not an experience we want you to have. Our team will be reaching out directly so we can review what happened and address your concerns appropriately. BetterMe Rx Support




