BettermentReviews of betterment.com

It takes hours to get these guys on the phone. Then they transfer you a million times for simple tasks. They do not value your time! If you are a business owner value your time and find an alternative!

I am at a complete loss on how absolutely brutal this company is. They do not belong in banking and they have repeatedly held my money hostage saying that my Chase bank does not exist when I tried to transfer. There are plenty of other legitimate banks that have high APY money markets. Save yourself the danger of having your money held hostage and go with a legitimate bank.

I was speechless and startled by what I had experienced thus far! I constantly criticize myself for signing up and making investments, which causes me to lose everything. I was relieved to see my profile photo there during a difficult financial period, as it helped me recover quickly!

I opened up a checking account which I was excited for about initially, but within a few days my checking account randomly gets locked for no apparent reason. There are no issues on my account. Meanwhile I have deposits coming in but they are getting returned due to the account getting locked. I have contacted support and security multiple times. They tell me 3 business days max, it has been at least a week. I need this issue resolved ASAP so I can get my funds, withdraw them, and use another checking account with a different bank/ service immediately.

Originally, I applied for an account, followed the process, and was rejected. They provided no information on why I was rejected and no alternatives to open an account. Two and a half years later, they send me an email letting me know their about their FDIC insurance benefits, the only email I've received outside their Support team. I replied asking if I could open an account and they just closed my ticket without a reply. The lack of communication and consideration is frustrating, especially for a company that doesn't even want to do business with me. I have no experience with their actual services, but their Support team leaves little to encourage real problems could be resolved.

I deposited funds from another savings account 3 months ago due to their exceptional interest rates as I was saving for a down payment. I then promptly canceled that account other acciunt. When I found a house, I initiated a transfer from my account 1 week prior to closing to insure that I had closing funds available to wire. After 3 days, the funds were still not available so I called for a status update. At the time I was told that they needed proof of the origin of those funds deposited 3 months prior and that the documentation I provided (the final statement from the other account) wasn’t sufficient despite that account being listed as a transfer account on my betterment account and despite the fact that I initiated that transfer on the betterment app from the beginning. There was no record of any issue in my betterment app or on the desktop site. Now there will be 1-2 days of delays to approve my documents followed by another 1-3 days which will cause a delay of my house closing. Run away as fast as you can. The interest is great but this will cost me money as my closing is getting pushed back and has already cost me hours of my time. If you actually need your money, you cannot trust that it will be available to you.

I attempted to open the savings account and prompted me to choose a password but they don't like any of my passwords. I tried 30 different ones and they keep suggesting I change it to something else. This company is very stupid to be like this. I don't have problems with other banks or accounts but I can't get through the password,so this company must be full of idi..ots

Wow where do I even begin? We found through an internal audit that they took over $900 that they weren't entitled to out of our bank account. We raised the issue with them on March 3 expecting a basic level of professional decency and courtesy but nope! Should have come to Trust Pilot first! We sent them THREE emails before they even bothered to get back to us over a week later. THEN they said they were looking into it. So I followed up last week but no, just crickets. So they stole over $900 from us and can't be bothered to have the courtesy to keep us up to date on their so called "investigation" (probably because they don't need one, stealing is a pretty straightforward thing). I just tweeted at them, filed a report with CFPB and will continue to do what I need to do to make sure everyone knows exactly how Betterment operates and get our money back in the process.