BettermentReviews of betterment.com

Awful "bank." I created an account and funded it with almost $100,000. Then they took FOREVER to verify anything (though they had no problem immediately accepting my funds) so the money was just stuck... the support people were nice but inept (for weeks the only thing they could accomplish was telling me I should "wait until tomorrow").

I have a cash reserve (savings account) and checking account with Betterment. I keep a small balance there, but I prefer to bank elsewhere. The Betterment web site has bugs. Customer Service is almost non-existent at Betterment. Sure they answer the phone but that's it. The aspect which is impressive (not in a good way) is how little the support personnel know. It appears that the support people are totally untrained. They are unable and unwilling to solve any problem. And Betterment does not have any technical support people. For the parts of their web site which do not function properly, they will not connect you to a supervisor or a tech support person (because those categories of people do not work at Betterment). Do not look to Betterment for financial advice or robo advice. I would not rely on Betterment for advice - even if they paid me. In all aspects of their business, they have no idea what they are doing. I award a rare zero star Trust Pilot opinion to this business. Run (don't walk) away and find another firm for advice. Pay attention to the other one-star Trust Pilot reviews of Betterment. Ignore any review with more than one star because they could not possibly be genuine. I am certain that the positive TrustPilot reviews of Betterment at Trust Pilot are planted by employees, I do not see how it is possible for anyone to have a positive experience at Betterment. Frankly, the management of Betterment should invest their time fixing their numerous internal problems instead of planting fake Trustpilot reviews. Expect Betterment to go out of business & transfer what remains to some other company - so why waste your time? Honestly, the executives at Betterment are totally clueless. The goal of this firm is (or should be) attracting clients who might be candidates for working with their network of advisors. However, when new customers first approach Betterment, they experience nothing but indifference. Betterment personnel do not hesitate to let new customers know that nobody at Betterment cares. How could Betterment even hope to convert new customers into long term clients for advisor services? I do not work for another advisor firm. This review is a result of my experience as a customer of Betterment. P.S.: Every month, Betterment sends me an email reminding me to do more business with them. I do not read those messages, I delete them immediately. P.P.S.: This post-script is being written a few months later (after what is written above). I am happy to say that the $$ balances in my Betterment High Yield Savings account and my Betterment checking account - both now $0 (zero). So, yes, I do have one thing positive to say re Betterment => it feels so good to say goodbye forever to Betterment.

Their customer service is horrible. I can’t move my money out of their accounts and they refuse to respond. Their phone support says they will look into it but I never get a call back or follow up. It’s been weeks

I had a terrible experience with Betterment. I deposited $84,000 into an interest-earning account, and on November 18th, I requested to withdraw $15,000. However, the funds were frozen because Betterment required additional verification, which I promptly provided. Despite this, the $15,000 has not been returned to my account, isn’t earning interest, and isn’t in any of my accounts. Customer service has been abysmal—calls go unanswered, emails face massive delays, and no one provides meaningful assistance. I’ve even requested to close my account and withdraw all my funds, but Betterment has made it impossible. I’ve tried repeatedly to resolve this issue, but their customer service is unresponsive and ineffective. Calls are not returned, email responses are slow, and no one seems able or willing to help. I’ve since requested to withdraw all my money and close the account, but Betterment has made even that impossible. This has been an incredibly frustrating and stressful experience. I just want my money back, but after this ordeal, I cannot recommend Betterment to anyone. Avoid at all cost

Don't trust these guys.

Am 75years old, not computer knowledge but tried to open account, 3 times they wanted. Me to send documents 3 times I sent, with great difficulty, then they have the nerve to claim fraudulent activity and closed the account. Nothing but a bunch of thieves

Subscribed to a plan and paid through Apple Pay with my Face ID authorization for transactions of 36 AED. After a couple of minutes, 149.99 AED were detected on my card from Betterme WITHOUT MY PERMISSION. They are stealing money in a tricky way. This is an unprofessional way to make money and grow a business. This website is a fraud. Be careful and don't subscribe to any of their plans.

I used Betterment to set up and manage a 401k for a business I sold in 2022, yet 1.5 years later the 401k has yet to be terminated after numerous requests to do so and fees continue to accrue. This is a classic "saas" company with ZERO service whose customer service, once you do hear back from them, are likely outsourced to India CS reps who have no accountability or care as to the issues at hand. Definitely worth paying more to work with a more professionally managed company.