Betterment is the smarter automated investing service that aims to provide optimized investment returns for individual, IRA, 401k, and rollover accounts.
Betterment (betterment.com) has 83 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Manhasset, New York
Excellent
Investments & Wealth · Greatneck, New York
Excellent
Showing 74 reviews with 1 star · Clear filters
dorrie D.
This is one of the worst companies I have ever dealt with. There is no one to talk to except very entry level people who have no answers and they will not put you thru to anyone who can actually help with an issue. I have gotten nowhere with my situation
Clara S.
Check on my profile for the number and contact for recovery of investment and withdrawal issues. They have Great customer service.
Victor Z.
Shady user experience, they offer free services to then trap you with a bunch of fee-driven ones, then make it incredibly difficult to leave or close your account.
M S.
Biggest scam ever. They register using your email and if you accidentally approve the register Email like i did, you get spammed and cant delete the account. The Betterment support team did a great job by deleting the entries ASAP.
KSN
They just increased their base fee increase from $500/year to $1200/year - but hey guess what? If you don't like it or agree, you have the opportunity to pay $750 to move your plan to another provider. How is this even legal??
Jai
This platform is the WORST financial/banking experience I have ever had! They take FOREVER to transfer funds from an external account and then hold your funds for FIVE days to transfer between INTERNAL accounts!! All the while, using YOUR money for their own gain! This will be the first time I've ever had to contact the Better Business Bureau and Consumer Affairs. And, their customer service reps are the most idiotic I've ever come across! Can't answer a thing!!!
Aaron
Betterment no longer offers meaningful phone support, and accessing your money can take an unreasonably long time. When I attempted to transfer funds from my Betterment Savings account, I was shocked to learn it would take 5–7 business days. This delay was incredibly frustrating, especially since I urgently needed the funds. Even worse, Betterment doesn’t allow wire transfers out of savings accounts, making it nearly impossible to access your cash quickly — a basic service you’d expect from any financial institution. When I called for help, I could only reach someone who couldn't assist directly and simply said someone would follow up by email (not even a phone call). In a time-sensitive situation, that level of support is unacceptable. If you're considering where to invest or keep your savings, I strongly recommend looking elsewhere.
Jacob S.
As a plan sponsor and employer, we are extremely frustrated with Betterment’s lack of support. When issues arise, there is no phone number to call—only a support email. Despite multiple follow-ups over the past six days, we have yet to receive a single response. Meanwhile, approximately $7,600 is unaccounted for and has not transferred from ADP to Betterment. We are still waiting for a resolution. Ticket #3475255