BetterlengthReviews of betterlength.com

I wish I would’ve seen these reviews before I bought my second pair of clip ins. I purchased a set in 2024 and they were amazing. Now, these clips ins are Amazon quality, if not worse. But for three times the price. Thin and the texture is off. The per gram weight is significantly off. Will be looking to file a Consumer Fraud Report with the state of Maryland this week.

I have getting my hair from them since 2020 and ita been good. The quality and everything. But recently I had to order 3 different times and the quality is poor. Hair gets tangled ,feel and look cheap after one wear. This will be my last order. Cheap quality now. Don't know what's going on but im not spending that kind of money for $10 looking hair

I purchased these hair extensions from the company Better Lenghts and they stated on their website that it is 100% Returnable as long as its not opened or used. SO i did NOT open it or use them. They said they will refund my money once i ship the hair back to them in CHINA! I live in the USA. Its $200 to ship it to China!!! The hair only cost $200. So you want me to ship it back for $200 and then you will refund me $200?? Now i am still in debt by $200! How is that legal???

Its total bait and switch with this company. Products are not worth what they are charging. Purchased clips in last year which I honestly don't believe are even human hair. Clips in matted immediatley after following their washing and conditioning instructions. I can't even use the item. It feels like cheap synthetic doll hair. $176 bucks wasted on this junk. Went back and forth for days about the item and then said I can return them. Customer then has to pay to return item to China. I am not paying anymore money to send this crap back. Tossed it in the trash where it belongs. Don't give these people your money. Its total junk.

The most unserious company out there! They don’t deserve a star! They failed to deliver my package and showed no real concern about whether I ever received it. When I requested a refund, instead of taking responsibility, they asked me to pay more money to cover a package that was never delivered, just to send a replacement.

DO NOT BUY FROM BETTERLENGTH HAIR! I ordered extensions from BetterLength Hair on April 8, 2021, and had them installed on April 16 by a licensed cosmetologist with prior experience. By April 22 — just six days later — I noticed two dreaded, matted sections. I spent two hours in the shower trying to detangle with no success. When my sister checked, she found three more dreaded pieces (five total). After another two hours of detangling, she finally managed to get them out and braided my hair into a French braid to keep it secure. The next morning (April 23), when I went to take the braid down, I couldn’t. My hair was so matted and tangled that it took 10 different people working from 12 PM on the 23rd until 7:30 AM the morning of my wedding (April 24) to try and get the extensions out. I did not sleep the night before my wedding because of this nightmare. Nothing worked. I ultimately had to walk down the aisle with the hair matted and disguised as if it was styled. After the ceremony, before the reception, I had no choice but to cut all of my hair off because it was bonded so tightly and would not come out — even with the help of a licensed cosmetologist trained in this method. My wedding was a two-day event, and I had to attend the second day embarrassed, without my hair, and unable to take the pictures I dreamed of. I reached out to BetterLength immediately. Their response? They refused to take responsibility for what was clearly a faulty, falsely advertised product (sold as 100% human hair — it was not). They deflected blame onto me and my stylist, refused to connect me with a manager, and offered no accountability or support. After over two weeks of back and forth, I still received nothing but dismissive replies. This experience was exhausting, traumatic, and devastating — especially tied to such an important day. I had used BetterLength clip-ins before and been satisfied, but this experience ruined my trust in them entirely. Their customer service is appalling, their product was falsely advertised, and the emotional toll it took on me is something I would not wish on anyone. Do NOT buy from BetterLength Hair.

Title: Disappointed – The Quality Has Changed I’ve been a loyal customer of BetterLength for years — some of their extensions even lasted me up to 4 years, which I truly appreciated. The bundles used to be thick, double-wefted, and very full — one was enough for a full head. Unfortunately, I can no longer say the same. The last set I purchased was significantly lighter and thinner. One bundle is no longer sufficient, and the quality doesn’t match the price anymore. I sincerely regret this purchase. BetterLength used to be a brand I trusted, but it seems they’ve compromised on quality. With the rise of raw hair options on the market today, I would strongly recommend investing elsewhere

I wish I could put no stars honestly I’ve bought from them a few times over the years. They do NOT have the same quality hair it’s very poor and not what is advertised the hair falls out in clumps, the texture is horrible they can’t even be worn. Take your money literally ANYWHERE else. This company sucks I will never EVER buy from them again.