Justin B.
My experience was atypical, I suspect
UPDATED REVIEW While I still can't 100% recommend Better Flood Insurance / Flood Nerds due to a poor experience I had while they were updating their IT systems, they were very professional and communicative in assisting with my refund for a policy that quadrupled in cost and that I therefore canceled. I suspect that my cancelation experience was an anomaly. Here is my original review--while I understand that they were updating their IT, I still had a poor experience as a paying customer who emailed a company several times with no response...yet they responded to me almost immediately after I posted one star reviews. The team - I emailed with Tesha, Susie, and Robert - was very responsive during the process of enrolling me for flood insurance, but they vanished when I asked them to not renew my policy due to a quadrupling of the premium. After three unanswered emails over several weeks to several people at Better Flood, Susie responded to me that they “cannot stop the renewal process from happening.” I don't understand how that's possible, especially several weeks in advance. That’s like your car insurance company telling you they can’t turn stop a renewal so you’re stuck with them forever. Very disappointing. My mortgage company received a renewal bill and paid it, so I now have to spend a lot of time trying to fix a situation that should have been avoided in the first place. It was a big hassle that should never have happened.
Response from Better Flood Insruance - Your Flood Nerd®May 7, 2025
Hi Justin, Thank you again for updating your review—and for recognizing that your experience may have been atypical. I truly appreciate your patience and the chance to process your refund and bring some resolution. You’re absolutely right: during the time of your cancellation request, we were transitioning our systems and unfortunately dropped the ball on follow-up. That’s not the standard we hold ourselves to, and I’m deeply sorry it caused extra work and stress for you. In terms of renewals, the frustration is valid. Some underwriters automate policy renewals and send billing directly to lenders—often outside our control once initiated. That said, we’ve learned from this and now have better internal systems and checkpoints in place to prevent this kind of situation moving forward. Thank you for helping us improve. Your feedback has already made a difference, and while I understand your hesitation to fully recommend us, I hope you’ll consider giving us another chance down the road. Wishing you all the best, Robert Murphy Owner / Flood Nerd BetterFlood.com