BetsomniaReviews of betsomnia.com

Response from BetsomniaOct 18, 2023

Hello there, We deeply regret that your recent experience at our casino led you to leave a negative review. Most likely, your withdrawal is being processed by our finance department and once it is confirmed you will receive your funds. Unfortunately, due to the high workload of the departments, this process may take longer than usual, so we hope for your understanding. We will make every effort to process withdrawals faster. Furthermore, we kindly request you to provide us with your email address. This will allow us to verify your account and assist you with any other inquiries you may have. We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to resolve this situation as quickly as possible.

Response from BetsomniaOct 10, 2023

Hello Joep, We're sorry to hear that you're experiencing a deposit delay issue, we're always looking to improve, so we appreciate your feedback! As we can see, your deposit has already arrived on your balance, so we really hope that in the future you will receive only positive emotions from playing in our casino! We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to ensure that such a situation does not happen again. Thank you for your cooperation regarding this matter.

Response from BetsomniaOct 9, 2023

Hello Floris, We deeply regret that your recent experience at our casino led you to leave a negative review. Regrettably, there are occasional delays in deposit crediting. We are currently awaiting the transfer from your bank to our casino account. As soon as we receive the funds, we will promptly credit your account. Also, we kindly request you to provide us with your email address. This will allow us to verify your account and assist you with any other inquiries you may have. We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to resolve this situation as quickly as possible.

Response from BetsomniaOct 9, 2023

Hi there! We're sorry to hear that you're experiencing a deposit delay issue, we're always looking to improve, so we appreciate your feedback! Regrettably, there are occasional delays in deposit crediting. We are currently awaiting the transfer from your bank to our casino account. As soon as we receive the funds, we will promptly credit your account. Our casino understands the importance of such a matter, and therefore, for further investigation, we ask you to contact our customer support team via live chat or email, and they will gladly help you resolve your query. Thank you for your cooperation regarding this matter.

Response from BetsomniaSep 27, 2023

Hello there, We deeply regret that your recent experience at our casino led you to leave a negative review. Regrettably, there are occasional delays in deposit crediting. We are currently awaiting the transfer from your bank to our casino account. As soon as we receive the funds, we will promptly credit your account. Furthermore, we kindly request you to provide us with your email address. This will allow us to verify your account and assist you with any other inquiries you may have. We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to resolve this situation as quickly as possible.

Response from BetsomniaSep 25, 2023

Hello there, We deeply regret that your recent experience at our casino led you to leave a negative review. Regrettably, there are occasional delays in deposit crediting. We are currently awaiting the transfer from your bank to our casino account. As soon as we receive the funds, we will promptly credit your account. Furthermore, we kindly request you to provide us with your email address. This will allow us to verify your account and assist you with any other inquiries you may have. We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to resolve this situation as quickly as possible.

Response from BetsomniaSep 14, 2023

Hello there, We value your feedback and apologize for the dissatisfaction you have experienced while playing at our casino. We believe this does not reflect our commitment to providing excellent service and fairness to all our players. We would like to investigate this further and resolve any unanswered concerns you may have. Please provide us with your username or any further details so that we can identify your account and take the necessary steps to address this matter immediately. We take player feedback very seriously and continuously strive to ensure a fair and enjoyable gaming experience for all our customers. We apologize for any inconvenience and thank you for informing us of this issue.

Response from BetsomniaSep 14, 2023

Hello there, We deeply regret that your recent experience at our casino led you to leave a negative review. Regrettably, there are occasional delays in deposit crediting. We are currently awaiting the transfer from your bank to our casino account. As soon as we receive the funds, we will promptly credit your account. Furthermore, we kindly request you to provide us with your email address. This will allow us to verify your account and assist you with any other inquiries you may have. We appreciate your understanding and patience in this matter. Please be assured that we are doing everything we can to resolve this situation as quickly as possible.